Software promotes IT control at transaction level.

Press Release Summary:

Featuring role-based security, CoreFirst(TM) 2.0 dynamically assures IT business service levels and optimizes enterprise resources. Organizations can extract data with optimal granularity from within IT infrastructure to improve visibility, performance, and control of transactions. Using data aggregation and analysis capabilities, program automatically discovers, tracks, and profiles every transaction to clearly map IT business service topology and pinpoint problem areas.

Original Press Release:

OpTier Unveils CoreFirst 2.0 to Improve IT Visibility, Performance and Control at the Transaction Level

Latest Version of Award-winning Software Adds Enhancements to Reporting, Monitoring and Security; Enables Organizations to Improve Service Levels and Reduce Maintenance Costs

NEW YORK, Oct. 30 -- OpTier, the leader in transaction workload management, today introduced the latest version of its flagship product, CoreFirst(TM), the award-winning solution that dynamically assures IT business service levels and optimizes resources for the enterprise. CoreFirst 2.0 enables organizations to extract data with more granularity from within the IT infrastructure to improve visibility, performance and control of transactions. It also provides enhanced aggregation and analysis of data to support effective decision making for planning, testing and deploying optimally performing applications.

CoreFirst automatically discovers, tracks and profiles every transaction -- across all tiers -- to clearly map IT business service topology at the transaction level. It pinpoints problem areas, reducing the time to fix underlying performance problems and makes architecture and capacity planning more effective. CoreFirst 2.0 delivers enhanced reporting and monitoring features that significantly drive down costs while improving service quality. As a result, CoreFirst 2.0 allows application managers, service managers and operations teams the ability to generate a greater number of comprehensive reports that provide detailed comparisons of transactions by tier, network origin, class, performance and period.

"There is a growing importance for IT organizations to have visibility into the interactions between applications, services and databases throughout the application life cycle," said Stephen Elliot, research manager with IDC. "End to end IT transaction management is an area of investment for most large IT organizations; it's enabling tighter alignment between the business and the IT service while enabling streamlined management processes that lower operations costs and improve cross-silo communications."

Operations teams can use CoreFirst to determine when service levels are breached and how well prioritization policies are working. The new capabilities in CoreFirst 2.0 also allow IT staff to compare data and response time changes for specific transactions both before and after prioritization policies are set and create reports in various formats, making it even easier to work with the data. This enhanced, more granular view of transactions, helps to eliminate the challenge of fire-fighting problems as they happen and enables organizations to reduce transaction response times and provide better customer service without the need for costly system upgrades.

"CoreFirst has helped us to shorten our problem resolution cycle and increase capacity planning effectiveness by optimizing transaction response times," said Scott Metzger, CTO of TransUnion's TrueCredit, a leading provider of credit information products. "We've been impressed with the performance gains we have seen using CoreFirst and look forward to the new transaction views and other features in version 2.0 that will provide us with even greater insight into our infrastructure."

CoreFirst 2.0 provides a combination of deep transaction visibility, enhanced data extraction and analysis and expanded support. New features include:

o Transaction Instance Drill Down -- CoreFirst 2.0 provides greater depth of transaction visibility. Individual transaction instances can be saved and displayed, providing highly detailed information to help better troubleshoot specific performance issues.
o Granular J2EE Monitoring -- Further enhances the view of the IT infrastructure by monitoring and displaying individual Java containers on the same server as logical application tiers.
o Role-based Security -- Roles can be assigned, defined and updated by administrator or supervisor for configuration and policy management, as well as general users.
o New Tier Support -- Support for WebSphere versions 4 and 6 have been added to the existing support for version 5. CoreFirst 2.0 also observes additional tier extensions from Sun, Computer Associates and Neon.
o SDK Enhancements -- Visual Basic support and support for asynchronous transactions are now available in the SDK along with the ability to create custom tier extensions for the configuration of the database and console to save, process and display performance metrics.

"We worked directly with many Fortune 100 companies before bringing CoreFirst to market, and since then organizations including two of the world's largest financial institutions and a major U.S. retailer have used our technology to track transactions and resolve performance issues that have lingered for weeks, in a matter of days," said Israel Mazin, CEO of OpTier. "The latest enhancements in CoreFirst 2.0 are based on feedback we received since the launch of CoreFirst in 2005 and we continue to work closely with our customers to meet their business needs."


CoreFirst 2.0 is shipping today and available for multiple pervasive computing platforms direct in the U.S. and through OpTier's partners in Europe.

About OpTier

OpTier(TM), the leader in transaction workload management, develops software that dynamically assures IT business service levels and optimizes resources for the enterprise.

The company's flagship product, CoreFirst, introduces a transactional context for IT service management that helps to eliminate performance issues and provide proven results that directly impact the bottom line. Established in 2002, OpTier is headquartered in New York, with sales offices throughout the U.S. and in Europe. For further information, visit

Michael Wooh

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