Software offers snapshot retrieval of complex data.
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Press Release Summary:
Axeda Service(TM) allows service and support personnel to remotely identify, diagnose, and repair problems with intelligent devices deployed at customer sites. It can define and capture snapshots of device data on demand, including configuration parameters, registry settings, database tables, output of commands and telnet sessions, and parsed event logs. Perl scripting capability allows devices to be dynamically instructed to perform operations remotely.
Original Press Release:
Axeda Unveils New Interactive Remote Diagnostics Capabilities for Best in Class Service Organizations
Major Release of the Axeda Service(TM) Application Adds Snapshot Retrieval of Complex Data and Dynamic Scripting
MANSFIELD, Mass.--March 10, 2003--Axeda Systems Inc. (NASDAQ:XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, today announced a major new release of its Axeda Service(TM) application. Axeda Service is a comprehensive software application that lets service and support personnel remotely identify, diagnose and repair problems with intelligent devices deployed at customer sites. Major new features include the ability to define and capture "snapshots" of device data on demand, and a new, industry standard-based Perl scripting capability that allows devices to be dynamically instructed to perform operations remotely. The result is a powerful extension of the Axeda DRM system which offers more flexible and interactive tools for service engineers to proactively repair and administer remote devices and computer systems remotely.
"This new release extends the continuous data monitoring and alarm management capability of the Axeda DRM system to enable the capture of entirely new types of device data -- in context and on demand," said Dale Calder, president of Axeda Systems. "The flexible new scripting mechanism now makes our system even more intelligent with the ability to download and execute instructions dynamically, remotely controlling the device or transferring vital information. Together these capabilities demonstrate Axeda's continued technological innovation and DRM market leadership, particularly in industries where support personnel need to diagnose problems with complex, interdependent computer systems."
Axeda Service enables service and support organizations to move to a proactive approach to customer service by providing a new way to work with remote devices. Technicians are proactively notified before problems arise and can access and analyze detailed information supplied directly from devices for immediate response and faster diagnosis. In many cases repair, calibration or updates can be performed remotely. Manufacturers can respond proactively to avoid customer downtime, dispatching field service personnel only when truly needed.
This latest Axeda Service release builds on existing continuous data and alarm monitoring features with the addition of a new snapshot feature that allows user-specified sets of data to be captured on demand and stored in standard XML (eXtensible Markup Language) format for viewing and analysis. Data captured can include configuration parameters, registry settings, database tables, output of commands and telnet sessions, and parsed event logs. The new Axeda snapshot viewer displays the data in an easy-to-analyze tree structure with problem areas marked for quick identification. Snapshots are captured at scheduled times as a result of alarm conditions, or on demand as part of an interactive debugging session. Snapshots add a significant new level of flexibility in device data collection to speed diagnosis of complex devices.
The new dynamic scripting capability allows service technicians to write, publish and execute custom scripts initiated by Axeda Agents on the device. This scripting capability allows virtually any device operation that could be done locally to now be done remotely. Examples include running a device calibration session, automating a set of system administration steps, or capturing and parsing complex device data structures or logs for upload to customer service personnel. Deployment of scripts to devices is centrally managed and access is controlled through the security mechanisms built into the Axeda DRM System. Execution of scripts can be scheduled at regular intervals, or initiated on demand to maintain a large population of devices.
Axeda Service scripting is based on the easy to use, open standard Perl scripting language. With over one million users worldwide, it has become the language of choice for Web development, Internet services, data filtering, systems administration, and many other tasks requiring portable solutions. The Axeda Service application provides mechanisms to create and download Perl scripts to Axeda Agents on remote devices, and run them within the secure, Firewall-Friendly(TM) environment of the Axeda DRM System. Dynamic scripting significantly expands the interactive diagnosis capabilities of Axeda DRM and enables increased system flexibility to meet current and future business requirements.
The Axeda Service application is available from Axeda Systems Inc. and its authorized distributors. Contact Axeda at www.axeda.com or call +1-508-337-9200 for more information.
About Axeda
Axeda Systems(TM) Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System(TM), is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
About Device Relationship Management
Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device relationship management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between remotely deployed intelligent devices and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.
(C) 2003 Axeda Systems. All rights reserved.
