Software offers remote PC support and desktop management.

Press Release Summary:

Supporting SmartCard authentication, NetSupport Manager v10.5 provides User Validation for Remote Control connections request and Remote Authentication for desktop login. Using pre-supplied AD templates, customers can ensure that only authorized network users can initiate remote control session and that approved security configurations and feature profiles are enforced at all times. Program also enables direct delivery of data to remote desktop and documents folder in single click.

Original Press Release:

Remote Control Software Specialists NetSupport Announce the Release of NetSupport Manager Version 10.5

Support Tool for IT Professionals Offers More Security, Improved Communication
Quick Pitch NSM update to manage help desk, mobile computing, desktop management, software training and system automation.

The latest version of NetSupport Manager PC remote control software provides key enhancements to its security, communication and data transfer capabilities as well as additional supporting functionality.

Support for SmartCard authentication has been extended in the latest version to provide both User validation for Remote Control connections requests and Remote Authentication for desktop login. Active Directory support for NetSupport Manager has been further extended allowing central policies to control rights to use the software and the control of all product configurations. Using the pre-supplied AD templates, customers can ensure that only authorized network users can initiate a remote control session and that at all times approved security configurations and feature profiles are enforced.

For some years NetSupport has provided optional connectivity support for remote networks via an included HTTP gateway component, allowing secure communications over the internet without the need for local firewall and network changes. In version 10.50 this support has been further improved, including support for Gateway installations on Windows 2008 Server and Vista systems and the provision of network redundancy, allowing multiple gateways to be implemented and client connections to automatically fall back and locate an alternative gateway in the event of a failure.

Significant Improvements have been made to the speed of Data Transfers, with NetSupport Manager, already recognized as offering the fastest file transfer rates, now also including the provision for direct delivery of data to the remote desktop and documents folder in a single click. NetSupport Manager also includes File Distribution support allowing files or folders to be sent to multiple computers, again in a single action.

NetSupport Manager offers the ability to view, as expandable thumbnails, all connected computer screens in a single action. These thumbnails now support systems with Multiple Monitors, up to 8, as well as further remote control optimization tools for support of systems over slower connections. The latest version now includes a virtual whiteboard during chat sessions to provide greater flexibility and opportunity for collaboration during support calls.

NetSupport Manager 10.5 also includes NetSupport School training and instruction software allowing organizations to enjoy the benefits of both an enterprise remote control solution and a computer training and instructional tool for a single purchase, with a single client footprint.

NetSupport Manager provides platform support allowing seamless remote control of Windows 2008, Vista, XP, 2003, 2000, ME and 9x systems as well as Linux, Solaris, Mac, Pocket PC, CE, Windows Mobile, Terminal Server and Embedded systems. Support for Remote Control from CE and Pocket PC devices is also included as standard. All Windows x64 platforms are fully supported.

NetSupport Manager is available fully localized (product and documentation) in English, German, French, Spanish, Italian, Portuguese, Czech, Dutch, Japanese, and Polish.

NetSupport Manager was awarded Network World's "Best of the Tests" winner for 2008, as well as the PC PRO labs winner and the PC Authority "A" list winner.

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