Software offers integrated workforce optimization solution.
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Press Release Summary:
Optimizing agent and contact center performance, ContactPoint(TM) v2.3 includes Recruiter, Trainer, and Forecaster modules, which are built using services-based architecture. Recruiter includes support for HR-XML, automation of candidate ranking, and candidate tracking. Compliant with SCORM 1.3, Trainer provides training scheduling facility and facilitator administrative interface. Forecaster includes interfaces for data manipulation and support for graphical drag-and-drop.
Original Press Release:
SGS Announces the Launch of ContactPoint(TM) 2.3
ContactPoint(TM) 2.3 brings exciting new product offerings and significant enhancements to the ContactPoint product suite, a market leading workforce optimization solution
ATLANTA, Feb. 23 /- SGS Inc, developers and providers of the award-winning Workforce Optimization Solution, ContactPoint(TM), today announced the launch of version 2.3 of the ContactPoint product suite. Building upon the success of previous versions, ContactPoint 2.3 takes the vision of workforce optimization further than ever before, offering brand new versions of three core product modules - ContactPoint Recruiter, ContactPoint Trainer and ContactPoint Forecaster - as well as a number of exciting enhancements to the rest of the suite.
The new versions of Recruiter, Trainer and Forecaster have been built using a next-generation services-based architecture, resulting in enhanced modularity and scalability, and giving customers far greater flexibility in network and server distribution. Security and connectivity are two additional areas that have been updated in the ContactPoint 2.3 architecture. The new modules boast much enhanced human factor engineering based on customer feedback and extensive market research, as well as a number of new features and capabilities.
"ContactPoint 2.3 is the result of our commitment to constantly provide our customers with the very best in software design and technology", says Deon Appelgryn, President and CEO of SGS. "We believe that to offer real value in today's climate, we need to stay one step ahead, we need to listen to our customers and we need to consistently strive to provide them with better and more optimized solutions. We are very excited about the opportunities that 2.3 is going to offer our customers when it comes to realizing value as well as overall user experience."
"While ContactPoint 2.3 offers significant enhancements to the previous versions of ContactPoint, it remains true to the ContactPoint vision of attaining increased performance optimization through the power of a fully integrated product suite, as well as the use of our unique Competency Modeling(TM) strategy", says John Franco, VP of Sales and Marketing at SGS. "Both of these core philosophies remain the key drivers of the ContactPoint approach, and are powerfully leveraged by 2.3. I think we are only just beginning to scratch the surface of the possibilities here. This is a very exciting time for ContactPoint, and for the workforce optimization market in general."
Some of the key features of the new modules include:
Recruiter
ContactPoint Recruiter V.2.3 now offers:
-- Support for HR-XML
-- Advanced automation of candidate ranking
-- Enhanced candidate tracking
-- New 5-star candidate ranking system
Trainer
ContactPoint Trainer V.2.3 now offers:
-- SCORM 1.3 compliance
-- Powerful training scheduling facility
-- Brand new facilitator admin interface
-- Enhanced online training and assessment delivery
Forecaster
-- Powerful new interfaces for data manipulation
-- Advanced support for graphical "drag and drop"
-- Easy modification of historical, call prediction and FTE data
-- Brand new graphing tools
About ContactPoint
ContactPoint is an award-winning fully integrated single platform workforce optimization solution that covers Recruitment, Training, Quality Monitoring and Assessment, Forecasting, Scheduling, and Real-Time Adherence. Through the use of a unique Competency Modeling strategy, ContactPoint moves beyond the traditional quality and workforce management solutions of the past to deliver total agent and contact center performance optimization. In 2006, Gartner Group ranked SGS as one of the top five vendors in the WFO space.
About SGS
SGS was established in South Africa in 2001. Since then, it has emerged as a leading software vendor in the contact center workforce optimization space. In 2005, SGS relocated its global marketing and sales headquarters to Alpharetta, GA, with funding provided by Two Sigma Holdings, LLC, the venture capital affiliate of Two Sigma Investments, LLC. Two Sigma Investments is a private management firm based in New York City.
ContactPoint(TM) is a registered trademark of Sui Generis Solutions, Inc. For more information visit SGS online at www.sgsol.com/ or call: 404- 622-4449
