Software offers broadband testing management via Web.
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Press Release Summary:
Suited for use with various test sets, realGATE(TM) web-based system provides asset, results, and workforce management functions. Scalable program runs on server that enables simultaneous access by both field technicians and internal personnel. Current and historical information can be accessed from any location, minimizing troubleshooting time, and data are stored in MySQL® open source database to simplify integration with 3rd party applications.
Original Press Release:
Sunrise Telecom® Introduces realGATE(TM), a Comprehensive Broadband Testing Management Tool
realGATE increases work force productivity by providing comprehensive asset, results and work force management functions in a simple web-based system.
SAN JOSE, Calif., March 10 / / - Sunrise Telecom® Incorporated (Pink Sheets: SRTI), a leader in test and measurement solutions for telecom, cable and wireless networks, announced realGATE(TM), a comprehensive management system for Sunrise Telecom's broadband test sets including the CM1000, CM2000 and the CM2000E. This time-saving, web-based system centralizes essential information while streamlining and improving existing broadband testing solutions. Problems are isolated faster, costly truck rolls are reduced and time and money are saved for communications carriers delivering broadband services to the home.
"Ensuring your field technicians have the latest tools to diagnose and correct broadband and digital voice service issues is critical to achieving customer satisfaction and keeping operational costs in check," said Jeff Heynen, Directing Analyst, Broadband and Video, Infonetics Research. "realGATE gives technicians and operators a complete field testing solution that feeds into a central data repository so network issues and their solutions can be discovered faster, eliminating multiple service calls and unnecessary CPE swaps."
The realGATE web application runs on a server that can be set up to allow simultaneous access by both field based technicians and internal personnel. New firmware can be easily downloaded to the field providing the latest enhancements and configurations available. Instant communication with the server gives field techs the information that they need to deliver the quality of service that customers demand. Delivering faster time to repair increases customer satisfaction and can significantly reduce your churn rates.
"As new services and technologies are deployed over broadband networks, testing and monitoring become more complex. Multiple truck rolls and extensive correlation and analysis can add time and costs to network management and service deployment," said Bahaa Moukadam, Sunrise Telecom's vice president of marketing. "realGATE provides a 360 degree view that improves field operations, ensures state-of-the-art testing and enables managers to streamline operations to improve efficiency. This new management system is the ideal complement to Sunrise Telecom's industry-leading line of broadband test solutions."
A system that is easily scalable, realGATE allows users to start out gradually and to scale up as the system grows. Uploaded test results are made available to any technician as a reference point for addressing future service activations or repairs. The ability to access both current and historical information from any location helps technicians isolate problems more quickly and reduces the time spent troubleshooting in the field. All data is stored in a MySQL® open source database, making realGATE easy to integrate with workforce software, billing systems and other third party applications.
realGATE is ideal for technicians already using Sunrise Telecom broadband systems as well as for managers and supervisors who require field data to manage operations and field teams more effectively. realGATE will be available in April 2009. For sales information contact the company at info@sunrisetelecom.com.
About Sunrise Telecom Incorporated
Sunrise Telecom is a leader in test and measurement solutions for today's telecom, cable and wireless networks. The company's robust portfolio of feature-rich, easy-to-use products enable service providers to deliver premium voice, video, data and next-generation digital multimedia services quickly, reliably, and cost-effectively. Based in San Jose, California, Sunrise Telecom distributes its products through a direct sales force and a global network of sales representatives and distributors. For more information, visit www.sunrisetelecom.com or email info@sunrisetelecom.com.
SUNRISE TELECOM, the "S" logo, and other trademarks are trademarks of Sunrise Telecom Incorporated and may not be used without permission. Internet Explorer, Windows and Windows CE are registered trademarks of Microsoft Corporation in the United States and other countries. Copyright © 2009.
Source: Sunrise Telecom Incorporated
Web Site: www.sunrisetelecom.com/
