Software monitors and manages remote intelligent devices.
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Press Release Summary:
Using web-based technologies, Questra IDM Application Suite(TM) v5.2 on SAP NetWeaver® platform integrates data from equipment and instruments to mobile devices, call centers, 3rd-party field service management, and CRM/ERP enterprise systems, all in real-time and securely via Internet. Manufacturers and their customers benefit by being able to transition from reactive field service to proactive remote monitoring and maintenance.
Original Press Release:
Questra Delivers IDM Application Suite on SAP NetWeaver® Platform
Increased Market and Deployment Demands Drive Enhanced Integration and Administrative Features for SAP(R) Applications
REDWOOD CITY, Calif., Sept. 12 / -- Questra Corporation, the leader in Intelligent Device Management (IDM), today announced general availability of the Questra IDM Application Suite(TM) version 5.2 on the SAP NetWeaver(R) platform. With this latest version of the Questra IDM solution, device manufacturers are able to leverage their existing SAP NetWeaver infrastructure to deploy IDM solutions, simplifying and facilitating rapid IDM deployments.
The Questra IDM Application Suite uses web-based technologies to integrate data from equipment and instruments to mobile devices, call centers, third- party field service management, and CRM/ERP enterprise systems -- all in real time and securely via the Internet. Leveraging Rich Internet Application technology, the Questra solution features a user-friendly interface and functionality similar to popular desktop applications. Manufacturers and their customers benefit by being able to transition from reactive field service to proactive remote monitoring and maintenance, increasing productivity and profitability.
In addition to support for SAP NetWeaver, Questra IDM Application Suite version 5.2 includes the following enhanced features for deployment assistance:
-- Expanded criteria for dynamic grouping, making it possible for service engineers to manage and sort by more classes of devices; and
-- Administrative enhancements, particularly for software configuration management, for facilitating large-scale deployments.
"Market demand drove our decision to deliver the Questra IDM Application Suite on SAP NetWeaver," said Walt Rossi, vice president of marketing at Questra. "Customers looking to leverage remote monitoring, diagnostics, and management capabilities across their organizations will benefit from enhanced integration of the Questra and SAP solutions."
About Questra Corporation
Questra is leading the development and marketing of Intelligent Device Management (IDM) solutions. Equipment manufacturers use the Questra IDM Application Suite(TM), which proactively monitors and manages remote intelligent devices, to provide superior yet cost-effective support to their customers. General Electric, Heidelberg, Kodak, Samsung, Scientific Applications International Corporation (SAIC), and Waters, among other Fortune 1000 companies, have chosen Questra software as part of their corporate strategies to advance from reactive to proactive equipment service and support. For more information, visit www.questra.com.
Questra, the Questra logo, Questra RemoteService, and Questra IDM Application Suite are trademarks of Questra Corporation in the United States and worldwide. SAP, SAPPHIRE, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All rights reserved.
