Software Module features Microsoft SQL server scalability.
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Press Release Summary:
Made2Manage® Field Service Module v5.2 documents, tracks and manages manufacturer's warranty and service efforts. It seamlessly draws from back-office data of Made2Manage Enterprise Business System, allowing manufacturers to maintain full warranty and service history of their products down to part level. Manufacturers can offer customers 24/7 access to real-time Field Service information on machines they own via Made2Manage Enterprise Portal, M2M(TM) VIP.
Original Press Release:
Made2Manage Systems Releases Field Service 5.2
Made2Manage Customers Benefit From Enhanced Microsoft SQL Server Scalability, Improved User Interface, and More Than 40 Customer-Driven Functionality Enhancements
INDIANAPOLIS and CHICAGO, March 4, 2003-Made2Manage Systems Inc. (Nasdaq: MTMS), a leading provider of comprehensive, enterprise-class software for small and midsize manufacturers and distributors, announced today at National Manufacturing Week the release of its optional Field Service module, version 5.2. The company's latest Field Service release, which documents, tracks and manages a manufacturer's warranty and service efforts, features enhanced usability, performance and Microsoft SQL Server scalability.
Servicing products long after they are shipped out the door is a critical aspect of customer service for small and midsize manufacturers, particularly in industries that build custom-configured or custom-built products. Complex products, such as industrial and commercial equipment, require installations as well as ongoing maintenance and service. The Made2Manage® Field Service module, which seamlessly draws from the back-office data of the Made2Manage Enterprise Business System, allows manufacturers to maintain a full warranty and service history of their products all the way down to the part level. In addition, Field Service lets manufacturers quantify their service costs and use the information to focus on product improvements. Manufacturers are also able to offer their customers 24/7 access to real-time Field Service information on the machines they own via the Made2Manage Enterprise Portal, M2M(TM) VIP.
"The more than 40 enhancements in the Field Service 5.2 release are largely driven by the customers who are using the product every day to manage their Field Service business," said Brad McCollum, product manager for Made2Manage Customer Relationship Management (M2M CRM) applications. "In addition to an upgraded, more user-friendly look and feel, we worked with our customers to deliver functionality enhancements, including complex warranty management, improved technician labor reporting and scheduling, and indented BOMs (bills of material) within the Machine Configuration History."
Dave Wortman, CEO of Made2Manage Systems, said that Field Service 5.2 represents Made2Manage Systems' commitment to providing cutting-edge, customer-driven software for small and midsize manufacturers and distributors with revenues of less than $250 million. "With 17 years of experience in the manufacturing industry, Made2Manage Systems designs technology that helps manufacturers run their operations more efficiently and increase profitability. Add to this our dedication to customer service, and the result is innovative product offerings like Field Service 5.2."
About Made2Manage Systems Inc.
Made2Manage Systems delivers a comprehensive, fully integrated enterprise business system designed specifically for the unique needs of small and midsize manufacturers. The enterprise solution addresses the most critical business processes facing small and midsize manufacturers, creating a system that requires minimal customization and administration. Utilizing Microsoft technology, the end-to-end solution guarantees Made2Manage customers get their businesses online and working efficiently as quickly as possible, helping them to compete effectively against growing global competition. With more than 25,000 licensed users, Made2Manage works with leading suppliers behind some of the nation's biggest brand names. Visit the Made2Manage Systems Web site at www.made2manage.com. Made2Manage Systems can be reached via e-mail at info@made2manage.com or by calling (800) 626-0220.
