Press Release Summary:
With enterprise-class architecture, Interaction Control Element automates policy-driven capture, tagging, classification, and real-time compliance for multi-channel customer interactions. By intelligently identifying relevant business activity, including traditional customer interactions, employee application usage and server events, and taking appropriate actions based on user-defined business policies, program expands enterprise's ability to govern/manage customer and business data.
Original Press Release:
Autonomy Unveils Industry's First Interaction Control Element to Meet Growing Compliance and Business Optimization Needs
Automates Policy-Driven Capture, Tagging, Classification, and Compliance for Multi-Channel Interactions
CAMBRIDGE, England and SAN FRANCISCO, March 3/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise today unveiled Autonomy Interaction Control Element (ICE), the industry's first solution to automate the policy-driven capture, classification, and real-time compliance for multi-channel customer interactions. By intelligently identifying relevant business activity, including traditional customer interactions, employee application usage and server events, and taking appropriate actions based on user-defined business policies, Autonomy ICE expands the enterprise's ability to govern and manage critical customer and business data. ICE delivers an unprecedented class of information that can be processed and analyzed using Autonomy's Meaning Based Computing technology, which understands the meaning of unstructured content, enabling organizations to maximize employee productivity, drive a higher level of business intelligence and more comprehensively enforce regulatory compliance.
"The advent of meaning-based technologies enables forward-thinking organizations to harness the true value of this traditionally untapped resource while at the same time mitigating the risks endemic to its proliferation," commented Andrew Joiner, CEO of Autonomy Customer Interaction Solutions. "Autonomy ICE is the only product of its kind that can dynamically monitor desktop activity such as CRM and helpdesk applications as well as live email and chat interactions, and take the appropriate action automatically and in real-time, whether it be masking credit card information for security purposes or attaching customer data to a recording."
Autonomy ICE enables business and compliance executives to establish customized policy events that target specific interactions important to the organization. By intelligently monitoring the end user's desktop activity and forming a conceptual understanding of the meaning of interactions, Autonomy ICE can automatically apply compliance and governance policies to enforce Payment Card Industry data security needs, retention and disposition policies, and legal holds. Autonomy ICE's intuitive tagging and classification capabilities provide unparalleled support for Autonomy's pan-enterprise search and litigation readiness technologies, streamlining processes such as eDiscovery and early case assessment.
Autonomy ICE offers unique benefits including:
- Automatic synchronization of live interactions, whether they be voice, email, or chat, with corresponding desktop activity, ensuring only relevant interactions are captured, classified, and appropriately governed
- Enterprise-class architecture that uses a centralized, scalable policy server to intelligently classify and manage interactions, irrespective of their format or language
- Application independent solution that enables policies to be defined and identified in all CRM, helpdesk, email, chat, and browser-based applications, and 24/7 monitoring of all desktop and server events
- PCI-compliant security, including masking or muting sensitive materials such as credit card information from the audio or screen recording; security can be applied for any industry, federal or internal policy or regulation
Please visit www.autonomy.com to find out more.
Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, is spearheading the meaning-based computing movement and was recently ranked by IDC as the clear market share leader in enterprise search with market share nearly double that of its nearest competitor. Autonomy's technology allows computers to harness the full richness of human information, forming a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, pan-enterprise search, information governance, end-to-end eDiscovery and archiving, records management, business process management, customer interaction solutions, and video and audio analysis, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base is comprised of more than 17,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. More than 350 companies OEM Autonomy technology, including BEA, Citrix, EDS, H-P, Novell, Oracle, Sybase and TIBCO, and the company has over 400 VARs and Systems Integrators. The company has offices worldwide. Please visit www.autonomy.com for more information on Autonomy.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.