Software manages workforce and work orders.
Share:
Press Release Summary:
ViryaNet Service Hub 7 manages complex and simple work orders in online and offline modes. Universal Service Scheduler supports hi-volume service tasks and multi-day, multi-resource projects with dispatch board for viewing of all technicians' schedules. Fat and thin clients are supported; fat version supports messaging, notifications, and full reporting. Mobile computing platform consists of channel server and micro-server components using traditional browsers on any Windows platform.
Original Press Release:
Viryanet Announces the Availability of Viryanet Service Hub 7, Completing the Merge of Imedeon and Viryanet Products
Southborough, MA - October 10, 2002 - ViryaNet (NASDAQ: VRYA), a provider of integrated mobile and Web-based software applications for workforce and work order management, today announced the release and availability of ViryaNet Service Hub 7. ViryaNet Service Hub 7 features significant functional enhancements, and completes the merging of iMedeon's iM:Work suite of products with ViryaNet Service Hub.
"The marriage of ViryaNet and iMedeon in ViryaNet Service Hub 7 enables utilities to achieve dramatically improved levels of productivity, and makes available new best practices across the spectrum of industries that we serve," said Win Burke, president and CEO, ViryaNet. "This single code line, achieved in only seven months, is a testament to the diligence of our fine team and a success story for the open technologies on which both products were designed, including Java and XML, and state-of-the-art integration elements. The resulting offering is a powerful field service application with a wide range of mobile and wireless capabilities, enhanced scheduling, and workflow technologies that will dramatically increase field worker productivity and efficiency, resulting in lower cost and better customer service."
"ViryaNet Service Hub 7 will be the first [major product release from [ViryaNet since it acquired iMedeon. The release consolidates the ViryaNet and iMedeon products, and finally addresses the market's unmet demand for a common application that efficiently manages a mix of complex and simple work. Current customers with these attributes should take notice and consider the upgrade to ViryaNet Service Hub 7. Users have been pushing for a product that can manage complex and simple work orders in online and offline modes. ViryaNet responded by incorporating a scheduler designed to handle the full range of work orders ... The application can also support fat and thin client. The fat version is designed to support messaging, notifications, and full reporting. [ViryaNet Service Hub 7 has a new mobile computing platform that consists of a channel server and micro-server components using traditional browsers on any Windows platform. Users need to conduct field activity online and offline over any network." Source: Marc McCluskey, The AMR Alert, October 7, 2002.
Major components of Service Hub 7 include:
A universal Service Scheduler for the continuum of work order requirements
Optimal online / offline work capabilities for field service delivery
A set of easy-to-modify configuration tools
Universal Service Scheduler for the Continuum of Work Order Requirements
ViryaNet Service Scheduler, a key component of ViryaNet Service Hub 7, supports hi-volume service tasks and multi-day, multi-resource projects with an enhanced dispatch board for easy viewing of all field technicians' schedules.
ViryaNet Service Hub for Utilities allows for the configuration, scheduling, and dispatching of individuals, crews, and equipment. Regardless of their primary responsibilities, crews can be scheduled and dispatched across centers or divisions. ViryaNet firmly believes in the universal scheduler/dispatcher approach, which is based on the foundation that all work order types and all available resources, whether internal or external, tools or equipment, must be managed within a single mobile workforce management (MWFM) environment.
Optimal Online / Offline Work Capabilities for Field Service Delivery
ViryaNet Service Hub 7 includes the iMedeon field client for Windows-based devices, complementing ViryaNet Service Hub's existing support for Win 32 and Pocket PC devices, Palm OS, WAP phones, and RIM pagers. This fat client offers peer-to-peer messaging, provides emergency notifications, and supports all forms of field-activity reporting.
ViryaNet Service Hub 7 also introduces a revolutionary Mobile Computing Platform (MCP) that combines the efficiency and robustness of fat clients with the simplicity and flexibility usually attributed to thin clients - without the limitation of having to be connected to process work. Fat client benefits, such as optimal compression and full functional off-line operations, are combined with the thin client benefits of rapid application deployment and no administration- all fully functional even when the device is not within wireless coverage. The ViryaNet MCP enables organizations to finally achieve the long-awaited promise of mobile Web-based applications.
Easy-to-Modify Configuration Tools
Historically, enterprise system deployments have forced organizations to sacrifice their best-practice processes, unique terminology, and competitive differentiation, or forfeit their ability to upgrade. ViryaNet Service Hub 7 offers a compromise-free alternative.
ViryaNet's rich capability to configure unique business processes, tailor user interfaces, and perform integrations without changing the core software is a significant differentiator. ViryaNet Service Hub 7 includes new configuration tools to enhance screen design and easily add fields and compose new forms.
Pricing and Availability
ViryaNet Service Hub 7 pricing is based on the number of users and functionality deployed, enabling significant ROI for organizations of varying sizes. ViryaNet Service Hub 7 is immediately available for general distribution and implementation.
Tried and Proven Application
ViryaNet Service Hub 7 is the newest and latest release of the proven ViryaNet Service Hub platform, originally made available in March 2000 and installed at numerous customer sites in a range of industries, including utilities, telecommunications, manufacturing, building services, and retail. Continued evidence of the industry acceptance of ViryaNet Service Hub is the purchase or upgrade of ViryaNet Service Hub 7 for deployment at several customer sites in the United States, Europe, and Japan.
Upgrading to ViryaNet Service Hub 7; an Investment Protection Plan
ViryaNet offers to existing customers, which have support contracts for ViryaNet Service Hub or iM:Work software products, a no-charge software license upgrade for new releases, including ViryaNet Service Hub 7. ViryaNet also offers professional services to assist with on-site installation and implementation of new releases.
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the telecommunications, utility, high-technology manufacturing, grocery and retail, insurance, HVAC, and other industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
