Software helps providers optimize voice call quality.

Press Release Summary:

Experience Intelligence(TM) measures, collects, and reports call quality metrics, such as speech and noise levels, SNRs, echo, and network delay information in order to help identify and mitigate voice quality impairments that affect subscriber satisfaction. It consists of EXi-Agent, EXi-Collector, and EXi-Reporter elements that allow solution to scale to support large carrier networks. EXi enables carriers to slice and dice data in various ways, including graphical trend analysis.

Original Press Release:

Ditech Networks Introduces Experience Intelligence(TM) (EXi) Solution Enabling Service Providers to Understand and Improve Voice Quality of Experience

New Approach Integrates Actual User Call Experience Into Network Operations, Empowering Carriers to Enhance Customer Satisfaction and Optimize Overall Service Delivery

MOUNTAIN VIEW, Calif., Feb. 12 /- Ditech Networks, Inc. (NASDAQ:DITC), a leader in the development of voice processing solutions for communications networks, today unveiled Experience Intelligence(TM) (EXi), the company's comprehensive approach to measure, analyze and improve the subscriber's call experience on communications networks. Ditech's Experience Intelligence solutions are the first to provide mobile, wireline, and VoIP carriers with insight into a caller's actual experience. Ditech provides a readily deployable solution which solves the problem of identifying and mitigating voice quality impairments that affect subscriber satisfaction. EXi fully incorporates Ditech Networks' VQA(TM) technology which is currently installed in volume around the world. EXi further quantifies the caller experience into key metrics for customer retention.

When voice call quality is impaired, subscribers often blame the carrier. Recent industry studies indicate that customers experiencing at least one voice call quality problem are three times more likely to say they will "definitely" switch carriers in the future. Research from J.D. Power and also indicates that carriers can greatly benefit from the comprehensive ability to measure call quality, identify impairments, and mitigate the impact on the caller experience to improve retention rates.

"Service providers have expressed a growing need to fully understand what their customer is actually experiencing, not only what their networks are delivering," said Tim Montgomery, president and CEO of Ditech Networks. "Many of today's tools fail to identify certain impairments -- let alone resolve them. With Experience Intelligence, we extend the carrier's control beyond mere network statistics and enable them to fine-tune the actual customer experience."

EXi spans both TDM and IP networks, delivering data to carriers that they can use to support marketing, customer retention, and loyalty programs. The Experience Intelligence solution is designed to augment all of Ditech Networks' voice quality platforms, and includes monitoring, reporting, analysis, enhancement, and professional services which can be tailored to specific carrier networks.

The Experience Intelligence solution is comprised of three elements: EXi-Agent, EXi-Collector, and EXi-Reporter, which in concert, enable the solution to scale to support large carrier networks. Together, these elements measure, collect, and report call quality metrics, including speech and noise levels, signal-to-noise ratios, echo, and network delay information.

Ditech's Experience Intelligence solution enables carriers to "slice and dice" the data in a number of different ways, including graphical trend analysis, yielding a better understanding of how to improve their subscribers' experience. The metrics are also translated into overall Mean Opinion Score (MOS), R-Value, and Objection Rates using industry accepted ITU standards. Ditech has verified that the MOS values produced by its solution correlate at a 95% level to subjective scores, far surpassing any other measurement technique available on the market. In addition, EXi elements support Ditech's VQA technology, which is now part of the overall Experience Intelligence solution. With findings from the EXi application, operators can fine-tune VQA to target the areas of greatest improvement required within their network.

Ditech Networks will unveil Experience Intelligence for mobile networks -- the first of a suite of Experience Intelligence solutions -- at the 3GSM World Congress, February 12-15, in Barcelona, Spain. The Ditech Experience Intelligence solution for mobile networks is available today for the BVP-Flex and QVP voice processing platforms. More information about the solution can be found at .

About Ditech Networks

Ditech Networks supplies voice processing equipment for telecommunication networks around the world. Ditech Networks' solutions incorporate advanced voice processing, Session Initiation Protocol (SIP), and security technologies delivered on carrier-grade scalable platforms to enhance the delivery of communications services over mobile, Voice over IP, and wireline networks. Ditech Networks' customers are premier network operators including Verizon Wireless, Sprint/Nextel, Orascom Telecom, and others that collectively serve more than 150 million subscribers. Ditech Networks is headquartered in Mountain View, California. For more information, visit

Source: Ditech Networks, Inc.

Janine Fogal,
of Ditech Networks, Inc.

Web site:

More from Electronic Components & Devices

All Topics