Press Release Summary:
Powered by Intelligent Data Operating Layer, Expertise Recommendation understands on-screen business documents based on concepts it contains, persons interacting with documents, and environmental context. Using this information, system automatically identifies and links supporting content and experts with other relevant knowledge sources. Software helps break down information silos and tap into hidden knowledge, thus streamlining business processes, reducing errors, and maintaining compliance.
Original Press Release:
Cardiff Unveils Expertise Recommendation Solution for Intelligent Documents
Breakthrough Solution Leverages Autonomy's IDOL Platform to Automatically Recommend Experts and Content to Accelerate Business Processes and Increase Decision Confidence
SAN DIEGO, California, December 13/ - Cardiff, a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced the availability of Expert Recommendation for Intelligent Documents. Powered by Autonomy's Intelligent Data Operating Layer (IDOL), Expertise Recommendation understands the meaning of an on-screen business document based on the concepts it contains, the person interacting with the document and the environmental context. Using this information, the system can instantly and automatically identify and link supporting content and experts with other relevant knowledge sources within the organization to assist the user in quickly completing a task while concurrently increasing decision confidence. This understanding and linking represents a technological breakthrough unique to Cardiff.
Cardiff Expertise Recommendation for Intelligent Documents ubiquitously links the entire enterprise, including people and documents, using the document itself as the medium. Within any industry such as financial services, insurance and healthcare, the experts, knowledge, documentation and regulations for any given activity or process are dispersed throughout the organization; this is especially true for organizations operating in distributed environments. This knowledge dispersal presents a critical challenge to streamlining businesses processes, reducing errors and maintaining compliance. Cardiff Expertise Recommendation for Intelligent Documents automatically addresses these issues without the need for major configuration and training or administrator overhead.
"Cardiff Expertise Recommendation for Intelligent Documents addresses the most difficult, time consuming and error prone steps in a business process - those involving human interaction," commented Mark Seamans, general manager, Cardiff. "By applying Cardiff Expertise Recommendation for Intelligent Documents, organizations can break down information silos and tap into crucial expertise and hidden knowledge distributed across the organization. This helps streamline business processes and improve efficiencies across the enterprise."
Moving beyond traditional self service technologies that require the manual building and maintenance of rules and databases, Expertise Recommendation for Intelligent Documents is self learning and self adapting and completely embedded within the document itself, requiring no peripheral application. In cases where subject matter experts are automatically identified and suggested, the user can choose to consult these experts through instant messaging, email or other means to more effectively and confidently complete the task at hand. Powered by Autonomy's IDOL, Cardiff Expertise Recommendation actually gets better over time through the automatic application of feedback to fine tune its understanding of the concepts that distinguish one type of document and one situation from another.
As part of the Cardiff Intelligent Document suite, Expertise Recommendation for Intelligent Documents works in tandem with other modules to automate all aspects of both paper-based and web-based document-centric business processes. The Cardiff system delivers significant cost reduction, accelerated processes and an improved customer experience by taking formerly static documents and enabling them to 'process themselves' through the introduction of embedded intelligence. Information on Cardiff's Intelligent Documents can be found at www.cardiff.com.
Cardiff (www.cardiff.com) is a leading provider of software for intelligent document solutions that unify people, paper and process. Cardiff enables organizations to capture information from paper and electronic sources and to manage the process behind the form by embedding intelligence and enabling better visibility and control. As a result, businesses reduce operational costs, provide a rich customer experience and ensure compliance to organization and government regulation. Cardiff serves more than 8,000 customers worldwide, including many in the financial services, pharmaceutical, healthcare, education, government and manufacturing industries. Cardiff is an Autonomy Group company (LSE: AU. or AU.L).
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy's technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy's software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including: ABN AMRO, AOL, BAE Systems, BBC, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Hutchison 3G, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Nomura, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Stellent, Sybase, Symantec, TIBCO and Vignette. The company has offices worldwide.
The Autonomy divisions include: Aungate, specialist in real-time enterprise governance; Virage, a visionary in rich media management and security and surveillance technology; etalk, award-winning provider of enterprise-class contact center products and Cardiff, a leader in content capture and business process management solutions.
Source: Autonomy Corporation plc