Software facilitates SME customer service.
Press Release Summary:
Integrated solution helps SMEs enhance customer service and quality assurance by giving managers birds-eye view of every aspect of organization's telecom and PC-based activities. TAPIT extracts critical phone activity data from PBX systems, while REPLAY helps capture, search, and retrieve associated call recording for all phone activity conducted within organization. Screen Logger lets managers look at what employee was seeing on their computer when call was made or received.
Original Press Release:
Trisys Introduces the Industry's First Affordable, Comprehensive Call Accounting, Call Recording and Screen Capture Solution for SME's
Florham Park, NJ - June 24, 2008 - Trisys Inc., announced today the introduction of the industry's first affordable, fully integrated call accounting, call recording and screen capture solution for the small to midsized enterprise (SME) market. Trisys has tightly integrated TAPIT the most widely deployed call accounting solution in North America, with its REPLAY call recording technology and its newly developed Screen Logger - a screen capture technology.
The integrated solution will help SMEs improve customer service as well as quality assurance, by giving managers a birds-eye view of every aspect of their organization's telecomm and PC-based activities. Trisys' TAPIT multi-user software combines with Replay and Screen Logger to enable better management and training of employees, protect the company from potential liabilities, improve quality assurance and help build the business.
TAPIT extracts critical phone activity data (such as abandoned calls, on-hold time, ring time, etc.) from PBX systems, while REPLAY provides management with a way to capture, quickly search and retrieve associated call recording for all phone activity conducted within the organization. This allows management to "play back" any call with the click of an icon. The screen capture component of the solution, Screen Logger, will let managers look at what an employee was seeing on their computer at the time a call was made or received. Combined with advanced reporting capabilities, Trisys technology will equip SMEs with the same call-statistic and call-recording data previously only afforded to larger enterprises.
This technology will additionally offer resellers looking to tap the SME market, branch offices and departments of larger enterprises, a competitive advantage in the industry.
"Our focus has always been on small to midsized organizations and our continued success within this market is a direct result of the benefits that our products continue to provide," said Michael Shevelev, Trisys' CEO. "Our newest management solution, above all others, will help our customers thrive in this very challenging environment," said Michael Shevelev.
This integrated solution from Trisys will work with any SMDR-capable PBX. TAPIT and Screen Logger are also available as independent modules.
About Trisys, Inc.
Trisys is a leading provider of call accounting, call recording and screen capture technology, focused on addressing corporate business needs through the implementation of easy-to-use software plug and play solutions. Trisys' TAPIT, is a CRN Test Center recommended solution. The company's fully integrated call accounting, call recording and screen capture technology enables small to mid-sized organizations to: better manage their entire telecomm lifecycle, improve quality assurance and employee productivity and satisfy compliance by providing auditing and archiving. For more information: www.Trisys.com
