Software ensures delivery of IP telephony services.

Press Release Summary:

VistaInsight for IP Telephony v1.0 ensures delivery of carrier-class IP telephony services across enterprise. Automated performance management solution discovers and models end-to-end services and resources supporting IP telephony; provisions relevant management reports; and provides actionable insight into performance using composite KPIs. Solution incorporates portal-based smart navigation workflows for identifying, analyzing, and resolving performance issues.

Original Press Release:

InfoVista Announces Next Generation Performance Management Solution to Assure Success of Enterprise-wide IP Telephony Service

Service-Centric IT Performance Management Simplifies Complexity of Communications Convergence to Assure Successful IP Telephony Operation

PARIS, and HERNDON, Va., Jan. 24 -- InfoVista (NASDAQ:IVTA)(NASDAQ:-)(NASDAQ:Nouveau)(NASDAQ:Marche:)(NASDAQ:FR0004031649), the leading service-centric performance management software company today announced the availability of VistaInsight for IP Telephony 1.0, a next generation performance management solution for assuring delivery of carrier-class IP Telephony services across the Enterprise. The solution meets the needs of global IP Telephony deployments managed internally by medium to large Enterprises, as well as IP Telephony services delivered and managed by Service Providers and Outsourcers.

"Management of IP Telephony services is a mandate to successful service deployment and one that must be included early in IP Telephony service conception," stated Glenn O'Donnell, Program Director, Technology Research Services, META Group. "Early inclusion fosters the required assessment of service feasibility and expected performance. IP Telephony is a service that forces IT Operators to adopt disciplined operational processes to avoid embarrassing service failure, more so than any prior service."

IP Telephony is a complex cross-silo service that spans applications such as call managers and unified messaging, system components such as servers, databases and middleware and network resources including routers, switches and voice gateways. VistaInsight for IP Telephony addresses the complexity of IP Telephony by delivering a service-centric solution for automated, top-down performance management. VistaInsight for IP Telephony dynamically autodiscovers and models the end-to-end services and resources supporting IP Telephony; automatically provisions relevant management reports; and provides actionable insight into performance using composite Key Performance Indicators (KPI's). The solution leverages InfoVista's next generation VistaFoundation platform to provide the full breadth of cross-silo support and requires only minimal time and effort to implement and maintain.

VistaInsight for IP Telephony incorporates portal-based 'smart navigation' workflows that provide effective means of identifying, analyzing and resolving performance issues across interdependent tiers. Business and executive users gain from aggregated service-level dashboards that track the performance of end-to-end IP Telephony services affecting the productivity of end-users and business groups. Technical users have access to real-time and historical performance information for problem resolution, capacity planning and infrastructure optimization across the related application, system and network resources.

"VistaInsight for IP Telephony's intuitive and interactive service level reporting Portal provides actionable information on IP Telephony performance to operations, engineering and our customers," stated Didier Bigo, Marketing and Business Development, ARCHE Omnetica, a leading system integrator and managed service provider for both Enterprises and Carriers in Europe. "The solution supports a competitive portfolio of high-value, IP based communication and management service offerings. Our customers can be assured of receiving reliable IP Telephony service and service performance visibility through high-level dashboards and detailed real-time analysis."

InfoVista's unique capability to generate predictive 'early warning' performance alerts based on real-time 'out-of-normal' and performance degradation assessments enables IP Telephony support and operations staff to adopt proactive measures to assure service delivery. End users gain from reduced number of dropped calls, better call quality and superior service performance.

"Although enterprises subscribe to (and implement) Frame Relay, ATM, Broadband, Ethernet and Wi-Fi as internetworking communications services, the advent of convergence virtually reclassifies these as 'enabling technologies' that support higher-value 'services', i.e. IP Telephony. Those that do not embrace a top-down, service oriented paradigm for managing IP Telephony performance will not succeed," stated Bruno Zerbib, Director of Product Management, IP Telephony solutions, InfoVista. "With automated service modeling and smart navigation workflows, VistaInsight for IP Telephony minimizes the complexity of managing IP Telephony, enabling IT Managers at any level to easily navigate from service-centric dashboards to the performance of contributing infrastructure elements affecting the IP Telephony service delivery chain, end-to-end."

VistaInsight for IP Telephony is integrated with InfoVista's other service-centric solutions in the VistaInsight product line, VistaInsight for Servers, VistaInsight for IP VPN and VistaInsight for Networks, providing a completely universal IT performance management solution. VistaInsight for IP Telephony 1.0 has been tested by an independent facility and has met Cisco AVVID criteria for interoperability with Cisco Call Manager 3.3 and 4.0; Unity 4.0 and Unity Bridge 3.0, enabling customers to choose proven system compatibility with an industry leader. Enhanced coverage across other equipment vendor platforms is planned in the coming quarters. VistaInsight for IP Telephony 1.0 is available immediately for new and existing customers. Entry-level pricing for the solution starts at $30,000. For more information visit

About InfoVista

InfoVista is the Service-Centric Performance Management Software Company that assures the optimal delivery of business-critical IT services. Driven by a uniquely adaptive and real-time technology foundation, InfoVista solutions improve business effectiveness, reduce operating risk, lower cost of operations, increase agility and create competitive advantage. Eighty percent of the world's largest service providers as ranked by Fortune(R), as well as leading Global 2000 enterprises, rely on InfoVista to enhance the business value of their technology assets. Representative customers include Allstream, Banques Populaires, Banque de France, Broadwing Communications, Defense Information Systems Agency (DISA), Deloitte & Touche, Deutsche Telecom, France Telecom, Savvis Corporation, Singtel, US Cellular and Verio Inc. InfoVista stock is traded on the NASDAQ (IVTA) and the Nouveau Marche (FR0004031649). For more information about the company, please visit

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