Software enables wireless communication.
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Press Release Summary:
MDSI ideligo(TM) provides instantaneous data communication between field service workers and customer relationship management, enterprise resource planning, billing, and other enterprise systems. It automates field service workflow to ensure workers complete all aspects of job in appropriate order. Available for notebooks, CE devices, and many handheld devices, software can operate over virtually any public wireless network, as well as many private networks.
Original Press Release:
MDSI's New Wireless Enablement Product Provides 'Missing Link' To Enhanced Field Service Efficiency, Productivity
RICHMOND, BRITISH COLUMBIA--MDSI Mobile Data Solutions Inc. (Nasdaq:MDSI; TSX: MMD) has launched MDSI ideligo(TM), a new wireless enablement application for companies with field service organizations that must meet exacting standards of customer service. Leveraging the wireless and mobile application capabilities of MDSI's market-leading Advantex(R) mobile workforce management solution, MDSI ideligo wirelessly communicates data in real-time between the field and enterprise applications, automates workflow, and lets field workers be more efficient and productive.
MDSI(R) offers MDSI ideligo as a mobile extension of selected enterprise application vendors' solutions. The product offers companies outside of MDSI's core telecommunications, utility, and broadband markets the opportunity to take advantage of MDSI's unmatched experience in wireless communications for the field service business.
In field service, situations change constantly. An emergency may occur that demands immediate attention or a service technician may get held up in a traffic jam. If such information gets stuck in an enterprise system or in the field, even temporarily, a company may not be able to live up to its service commitments. With MDSI ideligo, the field force is never out of the loop. The solution provides instantaneous data communication between field service workers and customer relationship management (CRM), enterprise resource planning (ERP), billing, and other enterprise systems. MDSI ideligo automates field service workflow to ensure that workers complete all aspects of a job in the most appropriate order and record all data accurately, so that costly repeat customer visits can be avoided and data integrity is preserved. When workers go out of wireless coverage, MDSI ideligo can store all relevant data and forward it the instant that coverage resumes.
According to Simon Backer, MDSI's Senior Vice President, Wireless Services, MDSI ideligo offers the first viable wireless enablement solution for companies that have demanding field service requirements, "Current WAP-based solutions lack a true real-time 'push' capability, and typically they can only be used with mobile devices that have small screens and limited memory. Other so-called mobile solutions typically require field workers to periodically synchronize all their local data with enterprise servers. This results in lengthy wireless communication that is prohibitively expensive. These are serious limitations in a mission-critical field service environment. By overcoming these limitations and others, MDSI ideligo provides the missing real-time link to the enterprise that field service organizations have been searching for."
MDSI ideligo is built on components of MDSI's Advantex(R) mobile workforce management solution for telecommunications, utility (electric, gas and water), and broadband markets. As such, it has been proven by over 100 of the world's most demanding field service organizations. MDSI ideligo isolates Advantex's proven wireless and mobile application capabilities and offers them as a configurable product. Like Advantex, MDSI ideligo is scalable to organizations with tens of thousands of mobile workers, is available for notebooks, CE devices and many handheld devices, and can operate over virtually any public wireless network, as well as with many private networks.
According to Erik Dysthe, MDSI's President, CEO and Chairman, "There are many markets outside of MDSI's core group that rely on field service organizations to deliver customer service, including oil and gas field services, where we have our first MDSI ideligo customer, insurance, and maintenance and repair organizations for office, or industrial equipment. MDSI ideligo represents a great opportunity to use aspects of our mobile workforce management expertise to help these markets get more from their enterprise solutions. It also represents an exciting growth opportunity for MDSI."
About MDSI
MDSI Mobile Data Solutions Inc. (Nasdaq: MDSI; TSX: MMD) is the leading provider of mobile workforce management solutions. MDSI's suite of applications improves customer service and relationships, and reduces operating costs by empowering service companies to optimally manage their field resources. MDSI also provides all of the professional services necessary to help customers implement, maintain and take full advantage of its solutions. For more information, please visit www.mdsi-advantex.com.
FOR FURTHER INFORMATION PLEASE CONTACT
MDSI Mobile Data Solutions Inc.
Rick Wadsworth
Phone: (604) 207 6300
ir@mdsi.ca
