Software delivers business results in real time.
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Press Release Summary:
Emvolve Real Time gives managers real-time operational visibility and control of contact center's performance across multiple sites and multiple functions. Solution integrates critical information from existing systems within contact center, enabling cockpit view of key performance metrics. When performance results drop below pre-defined performance levels, alerts are distributed via e-mail or mobile communication devices.
Original Press Release:
Performix Technologies Launches Emvolve Real Time
A dramatic breakthrough in performance management that delivers business results in real time
Burlington MA, (October 8, 2002) - Performix Technologies, the industry leader in enterprise performance management software, announced today the launch of Emvolve Real Time - a new solution so powerful that it delivers critical performance information in real time directly to the desktops of executives.
Emvolve Real Time gives managers real time operational visibility and control of their contact center's performance, across multiple sites and multiple functions. Integrating critical information from existing systems within the contact center, the solution delivers performance results directly to the desktops of contact center executives, using powerful visual graphics and dashboards.
Emvolve Real Time enables executives to get instant access to a cockpit view of their business where, at a glance, they can review the key performance metrics. The solution provides instant information that enables real time problem resolution resulting in optimum contact center performance.
Emvolve Real Time automatically alerts executives when performance results drop below pre-defined performance levels, by triggering automatic messages to email or mobile communication devices, enabling executives to keep their finger right on the performance pulse, regardless of their location.
The solution builds on the alert concept by also enabling bi-directional triggers which can automatically prompt a third party system into action based on real time contact center performance. For example, if the number of calls in queue escalates, Emvolve Real Time can trigger a contact center's automatic call distributor to begin directing calls to contact center supervisors to ensure the demand is met and service levels are maintained.
Emvolve Real Time enhances Performix Technologies core solution, Emvolve Performance Manager, by ensuring that all contact center employees, from agent to executive, have access to the performance information they need to drive business success.
"Emvolve Real Time provides executives with the vital information they need to deliver the real time service and business results that are demanded of them into today's dynamic business world. The solution is focused on performance results for the here and now, enhancing the value our core solution Emvolve Performance Manager brings to the market place," states Cathal McGloin, CEO of Performix Technologies.
About Performix Technologies
Performix Technologies is a leading provider of performance management software that increases profitability through improved employee performance. Performix Technologies targets Fortune 5000 companies in the telecommunications, financial services, and travel and tourism and outsourcing industries. The company is headquartered in Burlington, Massachusetts. For more information on Performix Technologies, and its flagship product, Emvolve Performance Manager(TM), please visit www.performixtechnologies.com or call 781.238.3500.
Performix Technologies and Emvolve Performance Manager(TM) are trademarks of Performix Technologies, Inc. All rights reserved. All other product names and trademarks mentioned herein are the trademarks of their respective owners.
About Emvolve Real Time
Emvolve Real Time is a software solution that gives executives' real time operational visibility and control of their contact center's performance by providing powerful visual dashboard views of critical performance metrics.
About Emvolve Performance Manager
Emvolve Performance Manager(TM) (Emvolve) drives profit in contact centers by improving the performance of employees and making them more efficient and effective in the customer contact. Emvolve integrates the data from contact center systems, including ACD, CTI, WFMS, quality monitoring and CRM, and matches it to agents' goals, which have been aligned with business objectives. Performance results are available on-line to all employees, from agent to CEO, and are linked directly to reward programs. Emvolve enhances productivity, cuts costs, increases revenue, and improves the speed of decision-making.
