Software consolidates data from disparate sources.
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Press Release Summary:
Including OLAP capabilities, Merced Performance Suite v3.0 features dashboards that combine data with transaction information, annotations, and workflow features on one screen. Data drill through feature provides access to transaction level, while dimensional modeling supports complex business models and hierarchies. Application management allows administrators to migrate dashboards, alerts, and workflows across development, testing, and production environments.
Original Press Release:
Merced Systems Announces the Release of Merced Performance Suite 3.0
Merced Performance Suite Sets New Standard for Customer Operations Performance Management
REDWOOD CITY, Calif., March 1 -- Merced Systems, Inc., the leading provider of customer operations performance management applications, today announced the release of Merced Performance Suite 3.0. Developed from the ground up to increase the efficiency and effectiveness of customer operations, Merced Performance Suite consolidates data from disparate sources, delivers advanced analytics, provides personalized dashboards, and integrates workflow and process improvement tools for every role in the operation.
With over 90% of Merced Systems' customers in the Fortune 250, Merced Performance Suite has been deployed to more end-users than any other customer operations performance management application. Merced Performance Suite 3.0 extends the capabilities of previous versions by delivering extended dashboard and reporting capabilities, enhanced administration tools, and support for the most complex n-dimensional business models. With category leading workflow and process improvement tools, Merced Performance Suite 3.0 also automates critical managerial activities -- delivering the greatest business impact at the lowest total cost of ownership.
"Performance management is about execution. It drives the greatest business impact by extending well beyond reports and dashboards and focusing on process improvement and behavior change," said Matt Glickman, Merced Systems' CEO. "Merced Performance Suite uniquely delivers operational excellence within and across every department of a customer operation -- contact centers, channel, field service, and back office. By managing customer operations on a common platform, organizations are able to deliver the consistent customer experience necessary to increase customer loyalty and revenue, whether it's an agent on the phone, a field service technician in the field, or sales associate in a retail channel."
"Merced Performance Suite 3.0 sets a new standard for customer operations performance management applications," said Michael Schmier, Merced Systems vice president of product marketing. "By working closely with our existing customers, we have been able to develop a set of unique, patent pending capabilities designed specifically for complex customer operations. With Merced Performance Suite 3.0, end users are able to automatically view information from different historical perspectives, administrators can deploy dashboard with both dynamic data and workflow components, and we've made it even easier for business users to manage their own applications without IT support."
Enhanced End-User Features Increase Speed of Insight
Designed to meet the needs of the entire operation, from front-line employees to executives, Merced Performance Suite empowers every employee with highly actionable and personalized information. With the release of version 3.0, Merced Performance Suite extends its award winning interface by introducing:
o Enhanced dashboards -- combining data with transaction information,
annotations and workflow features on a single screen
o Redesigned reports and analytics -- including intuitive OLAP
capabilities with drilling and easy-to-use filters
o Data drill through -- providing immediate access to transaction-level
information
o Temporal views -- allowing users to toggle between historical
perspectives
o Expanded dimensional modeling -- supporting the most complex
n-dimensional business models and hierarchies
Enhanced Administration Boosts Flexibility and Reduces Total Cost of Ownership
Merced Performance Suite v3.0 delivers the most comprehensive set of development and administration tools in the category, allowing business users to easily extend and manage the application. Merced Performance Suite v3.0 also manages the underlying data model automatically -- guaranteeing data accuracy while reducing the time and IT resources needed to integrate source systems. Merced Performance Suite v3.0's data management and application administration capabilities include:
o New and enhanced authoring tools -- ensuring the application is current
and up to date by reducing the time needed to publish new reports,
dashboards, alerts, and workflows
o Expanded application management -- allowing administrators to easily
migrate reports, dashboards, alerts, tasks and workflows across
development, testing, and production environments
Open, Standards-Based Architecture Delivers Enterprise Class Scalability and Performance
Merced Performance Suite v3.0 is a 100% web-based, n-tier application, proven to support tens of thousands of users. As an open, standards based J2EE application, Merced Performance Suite has been designed to meet the needs of the most demanding and complex operations. With high availability and mission critical fail-over capabilities, the application is available 24/7 and with support for all major platforms and relational databases, Merced Performance Suite has been designed to meet a customer's current and future needs.
Availability
The Merced Performance Suite 3.0 is available immediately. For more information, please visit www.mercedsystems.com.
About Merced Systems, Inc.
Merced Systems is the leading provider of customer operations performance management applications, including enterprise class analytics, personalized dashboards, workflow and data integration. Merced Systems' award winning products serve customers in a variety of different industries including banking, brokerage, insurance, consumer credit, telecommunications, healthcare, digital media, high technology and consumer goods. Merced Systems is based in Redwood City, Calif. For more information on Merced Systems, please visit www.mercedsystems.com/.
Source: Merced Systems, Inc.
CONTACT:
Leigh Anne Varney
+1-415-387-7250
for Merced Systems, Inc.
Web site: www.mercedsystems.com/
