Software automates delivery of critical information.
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Press Release Summary:
Confirmer lets organizations contact groups of people via telephone/email/SMS/pager to deliver information in emergency or non-emergency situations where response and log of interaction may be required. Available 24/7, solution delivers consistent and accurate message using pre-configured or ad-hoc campaign that can be started/stopped manually or scheduled. It can also perform dry runs for operational procedure compliance without affecting day-to-day call handling or staff resources.
Original Press Release:
Are You Failing to Get Critical Information Out When Time is of the Essence?
19th February, 2009, Hemel Hempstead - Telephonetics VIP is pleased to announce the introduction of Confirmer, a highly scalable solution that allows organisations to quickly and efficiently contact groups of people to deliver vital information in time critical situations. These situations range from minor to major and even daily activities.
In today's economic climate, organisations are under pressure to reduce costs and improve efficiency whilst making better use of available resources. Communicating with groups of people and gathering their responses much faster than any human operator does, Confirmer provides multiple methods of contact including telephone, email, SMS and pager in emergency or non-emergency situations, where a response and a log of the interaction may be required.
Confirmer automates error prone and slow manual calling methods, where the time taken to contact people is often drastically underestimated. This is without taking into consideration the fact that contact details may be out of date and people may not respond immediately. Often cascaded messages become distorted or outdated by the time they pass through several intermediaries, Confirmer solves this issue.
Available 24x7, Confirmer delivers a consistent and accurate message using a pre-configured or an ad-hoc 'Campaign'. Campaigns can be started and stopped manually using a secure browser interface, or via a phone. Alternatively, Campaigns can be scheduled to start at pre-defined times in the future. In order to maximise accuracy and minimise the maintenance overhead, contact details can be kept up to date with regular automatic imports from existing sources. Importantly, Confirmer can perform 'dry runs' for compliance with operational procedures without affecting day-to-day call handling or staff resource.
Providing organisations with a flexible, cost effective and multi-purpose mass notification solution, Confirmer meets organisations' individual needs and makes best use of available resources. It is particularly useful for providing key information and confirming that a person has received this, during predictable events such as fire alarms, infection outbreaks, crash team testing, and IT outages.
Sheffield Teaching Hospital NHS Trust is just one organisation who has chosen Confirmer for message notification.
"The complexity and size of our organisation means that a 'manual' telephone cascade of information is no longer practical. Confirmer gives us the ability to reach large numbers of our staff with a critical message in a meaningful and realistic timescale. Confirmer's "rules-based" approach, together with the ability to devolve responsibility for maintenance of data, will allow us to extend and expand its use within the organisation." explains Ian Purdy, Telecoms Manager, Sheffield Teaching Hospital NHS Trust.
Mike Matthews, Director of Product Management, Telephonetics VIP concludes "It is essential that any mass notification solution is not only flexible but also gives the organisation the confidence that all the required contacts will be notified and responses collected. Knowing Confirmer will try and try again provides extra assurance that people are reached at crunch time."
For more information contact:
Melissa Bendon
Marketing Communications Manager
Telephonetics VIP
Tel: 01442 242 242
Email: melissa.bendon@telephoneticsvip.co.uk
Web: telephoneticsvip.co.uk
About Telephonetics VIP
Telephonetics VIP, which is part of Telephonetics plc, is a leading provider of speech recognition and voice automation solutions.
Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions.
Drawing on over 15 years of understanding how people interact over the telephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments and delivering real business benefits to all its customers.
With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity, Telephonetics VIP has built a large customer base. This includes 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.
Telephonetics plc
Telephonetics plc (TPH.L) is a UK-based speech recognition solutions company. The Group was listed on the London Stock Exchange's AIM market in July 2005.
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