Servigistics Integrates Strategic Service Management Solutions to Oracle® E-Business Suite Using Oracle Fusion Middleware

Transforming Service Business to Drive Sales and Profitability

ATLANTA, Jan. 31 /- Servigistics, the leading strategic service management solution provider, announced today that its Strategic Service Management solutions are integrated to Oracle® E-Business Suite using Oracle Fusion Middleware. This combined solution will enable companies across diverse industries to significantly enhance the performance of after- sales service operations and provide unrivalled visibility into the service network. Servigistics is a member of the Oracle PartnerNetwork.

Servigistics offers service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics provides real-time business intelligence to monitor the entire service network through the Servigistics Command Center solution enabling companies to manage service by exception and preempt problems in their Service Delivery.

Servigistics founder and CTO, Mike Landry, says: "Integrating Servigistics Strategic Service Management to the Oracle E-Business Suite using Oracle Fusion Middleware enables companies to leverage available data to seamlessly plan, monitor, and optimize service operations, leading to improved service levels, increased revenues, lower inventory and reduced costs. The integrated solution comprises real-time decision-support, planning, optimization and execution, combining advanced ERP with sophisticated Strategic Service Management capabilities."

Oracle Fusion Middleware provides a common technology platform for ISVs to more easily integrate and support their entire mix of Oracle and non-Oracle enterprise applications while laying the groundwork for a SOA. Use of Oracle Fusion Middleware to integrate ISV solutions with Oracle Applications results in additional benefits for their customers. These benefits include a more comprehensive solution based on a SOA that spans a customer's Oracle Applications and third party applications and enables a lower total cost-of- ownership, and increased agility to more easily transition to a SOA.

About Oracle Fusion Middleware

The company's comprehensive, standards-based family of middleware software, Oracle Fusion Middleware enables customers to adopt and manage SOAs in heterogeneous computing environments. More than 31,000 customers now use Oracle Fusion Middleware and include leading organizations in the Financial Services, Telecommunications, Manufacturing, Retail, Pharmaceuticals, Health Care and Public Sector industries. Oracle Fusion Middleware is also supported by 9,000 partners, including leading independent software vendors, value added resellers and system integrators.

About Oracle Applications

Oracle Applications, including the Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, JD Edwards World and Siebel, enable information-driven business processes that connect and automate an organization. Developed to deliver business insight, adaptive industry processes and a superior ownership experience, Oracle Applications enable efficient management of all core business functions, such as customer interactions, financial management, human resources and supply chain management.

About Oracle PartnerNetwork

Oracle PartnerNetwork is a global business network of more than 19,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company.

About Servigistics

Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a 100% referenceable client base of market-leading companies across industries in high technology, aerospace, automotive, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in London and Tokyo and sales and service professionals around the world. Please contact Servigistics at 1-888-942-8623 or +1-770-565-2340, via e-mail at or at

Source: Servigistics

Katie Marley of Servigistics,

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