Services Management Platform handles on-site IT services.

Press Release Summary:

Designed for Ingram Micro Services Network, IMOnsite(TM) provides open-architecture, web-based solution that empowers solution providers to instantly manage, exchange, and collaborate on professional IT labor services. It facilitates use of on-site IT service professionals and expert technical practice groups to gain reach and improve services capabilities. Accessible anytime, anywhere, platform offers work order management, technician selection/scheduling, and reporting capabiltiies.

Original Press Release:

The Ingram Micro Services Network to Launch Next-Generation Services Management Platform

New IMOnsite(TM) Web Platform Will Be the Central Services Operations Hub for the Ingram Micro Services Network and Empower Solution Providers to Instantly Manage, Exchange and Collaborate on Professional, On-Site IT Labor Services

SANTA ANA, Calif., Aug. 14 -- Building and expanding service businesses for solution providers, Ingram Micro Inc. (NYSE:IM) today announced IMOnsite, a new services management platform designed exclusively for the Ingram Micro Services Network (IMSN). This new open-architecture, web-based solution was designed and developed in alliance with Autotask Corporation ( and will completely replace IMSN's existing system. IMOnsite is now being used by a select number of IMSN members and will officially launch in Q4'06.

"The new IMOnsite services platform will dramatically scale the delivery capabilities of the IMSN, streamline work order processing, offer first-rate member profiling and locator tools, and command more partner collaboration," says Justin Crotty, vice president, channel marketing, Ingram Micro North America. "Together with Autotask, we're bringing a tremendous business advantage to our IMSN partners and enhancing the value of our new Ingram Micro Services Division announced today. IMOnsite will allow Ingram Micro's solution providers to easily partner with the IMSN to improve their profitability and success in offering professional IT services."

IMOnsite Set to Strengthen Service Delivery Capabilities and Improve Efficiencies

IMOnsite opens the doors to the industry's premier professional services community, the IMSN. Developed as a services management platform, IMOnsite will make it easier for all Ingram Micro solution providers to use IMSN's proven on-site IT service professionals and expert technical practice groups to gain reach and improve services capabilities across North America. In addition, the new web-based platform will be accessible anytime, anywhere, offering functionality that will improve the operating efficiency of the IMSN and its users:

Work-Order Management: Automates, tracks and manages individual service tickets and projects to unique service level agreements from start to finish. Also allows IMSN members to deliver professional service labor on time and on budget. Processes are streamlined at a lower cost with online work-order generation, approvals and billing.

Technician Selection and Scheduling: Enables users to locate and search the technical profiles of more than 700 IMSN solution provider companies and dispatch technicians to serve open work orders. New platform profiles technicians by expertise, technical certifications and manufacturer authorizations.

Canadian Currency Support: IMOnsite supports both U.S. and Canadian currency transactions, allowing for tighter collaboration between IMSN solution providers across North America. IMSN members can engage in professional services partnerships in local currency throughout the entire North American IT channel, automating what is already a key value-add of the IMSN.

Reporting: Provides a real-time view of key service metrics and historical service activity for IMSN solution providers.

IMSN Chooses Autotask as Preferred Supplier -- Makes Integration with IMOnsite Seamless

With its intuitive interface and open architecture design, IMOnsite will integrate seamlessly with solution providers' existing IT services management tools and enable solution providers to quickly take advantage of the new platform's functionality and performance. "Instead of requiring IMSN members to manually re-enter work orders or re-key data that already exists in their databases, IMOnsite's open architecture design will allow service providers to integrate data from their professional services automation software or other standard software systems to eliminate duplication of effort," says Crotty. "We chose Autotask because of the company's technology expertise and commitment to helping service providers work more efficiently and profitably."

A recognized leader in IT service management solutions, Autotask Corporation is the preferred provider for the IMSN. The Autotask Web-based business platform is used by nearly 8,000 service and solution provider businesses in the IT channel for customer relationship management (CRM), project management, customer service, service dispatch, time tracking and billing, including recurring managed-service contract work. Autotask is delivered as a hosted on-demand software solution and can be accessed anywhere, anytime over the Internet.

"We help IT service businesses run better," said Bob Godgart, chief executive officer, Autotask Corporation. "Service providers using Autotask's IT services management software can turn service tickets and project tasks into IMOnsite work orders within seconds -- translating to higher profits. On average, we've seen a 15-percent bump in billable hours with new Autotask users, and expect equally impressive returns for IMOnsite users."

IMSN members and solution providers who don't already use an IT services management tool and are interested in learning more about Autotask can contact the IMSN at (800) 235-4128. For more information about IMOnsite, visit

About the IMSN

This industry-leading professional IT services network provides expertise in technology consulting, assessment, design, implementation and IT infrastructure maintenance services on a 24/7/365 basis. Powered by IMOnsite, a new, web-based services management platform designed exclusively for its members' needs, the IMSN enables solution providers across North America to win business -- regardless of location or project size -- at a lower resource cost and higher profit. Comprised of over 700 leading solution provider partners that hold more than 15,000 technical certifications across all high-end technologies, the IMSN provides the most effective, highest-quality IT service delivery capability the industry has to offer. Open to all Ingram Micro solution providers, the IMSN enables solution providers to partner with one another in a cooperative environment and compete for and win business opportunities that would traditionally be lost due to lack of resources or skill set.

About Autotask Corporation

Autotask ( is the leading provider of an innovative, web-based business platform that allows IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time, without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask visit or contact Jake Carroll, vice president, sales, at (518) 720-3500.

About Ingram Micro

As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 140 countries and is the only global IT distributor with operations in Asia. Visit

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