Services facilitate IT Infrastructure Library compliance.

Press Release Summary:

Based on proven methodology and HP technology, subscription-based Service Management solutions deliver best practice service management to organizations of any size. Organizations can start with most basic function and evolve service at their own speed toward complete ITIL compliance. Services include Service Desk, Event Monitoring, Asset Management, and Key Performance Indicator reporting via dashboards. Each can be matched to reflect specific needs of organization.

Original Press Release:

New Subscription Based Managed Service from Partners in IT

... Providing highly effective service management and a cost effective, controlled route to ITIL compliance...

Bracknell, UK, 26 June, 2007 - Partners in IT, leaders in IT Service Management, today announced that it has launched its new subscription-based Service Management solutions. Based on a proven methodology and HP technology, the solution delivers best practice service management to organisations of any size - in a rapid timescale and at a fixed cost. The solution leverages Partners in IT's extensive investment in HP Service Desk/Service Centre and OpenView technologies, providing low cost access to market-leading, fully functional service management software. Organisations can start with the most basic function - call logging, for example - and evolve the service at their own speed towards complete ITIL (IT Infrastructure Library) compliance.
Based on a fixed annual cost, on a per user license, Partners in IT's Subscription based Managed Service offers customers financial control over their service management solution.

Capital expenditure and calculating return on investment over the life of products and services are two of the key issues for any business when considering change and development in IT. Increasingly organisations are being forced to remove cost from the business wherever possible and to mitigate risk. The growing market in vendors, both large and small, offering 'software as a service' (SaaS) to customers addresses these issues perfectly, and organisations are discovering there are a host of business benefits in adopting such a model to further developing their IT capability and services.

Paul Cash, MD of Partners in IT, explains: "By taking a subscription led approach, companies can take advantage of the best software and services available in the market. Companies can be specific about the precise needs and requirements they have and purchase the use of those specific applications only. This means smaller companies, or those with tighter budgets, can potentially take advantage of the same enterprise class solutions available to large companies but at an entry level cost."

However, even if budget is available to purchase the software of choice, resourcing is invariably the next issue. Too often, once a solution has been implemented resources are not allocated to manage and maintain the new solution leading to degradation of use and ultimately the familiar spiral of misuse, disuse and replacement. This problem disappears with a hosted approach as the rental, delivery, operational and resourcing costs are rolled into the service costs.

Cash continued, "Despite anecdotal evidence to the contrary good service management can and does deliver quantifiable business value." He continued, "The key to successful service management is the tight integration of the people, the processes and the technology within your organisation. We have identified a path (a process model) that we can take our customers along. By subscribing to our managed service, businesses can start small with network or server monitoring for example, thereby reducing initial capital cost. Then, when they are ready, we can move on to application or business process monitoring. This way, we bring the value of our experience working with blue chip organisations to smaller companies for a fraction of the cost."

In addition, adherence to service management standards such as ITIL is now a prerequisite for many organisations. Yet a significant number of companies still struggle with poor service management processes, unsuitable point solutions with finite lifespans and expensive ITIL consultants - which can often add up to more that the annual IT budget and deliver unused (and unusable) process documentation. "Businesses need cost effective, controlled routes to ITIL compliance and effective service management," explains Cash. "Our Alignability Process Model (APM), unlike other ITIL methodologies which simply define best practice processes, is tightly integrated with the HP Service Centre and Service Desk technologies. This integration ensures two things - the processes are defined right down to 'work instruction' level by the APM and the processes are enforced by the software solution."

By using the generic, best practice ITIL processes defined by the APM, organisations can rapidly achieve a transformation of the service management function. The first steps of call logging, incident management, problem management and configuration management can be achieved within weeks, rather than the typical 12-18 months timeframe.

Only by enforcing these processes can organisations successfully achieve long term ITIL compliance - and the benefits associated with tightly aligning service delivery to business needs. "Without this software-led process enforcement, organisations risk wasting their investment in ITIL Foundation Training courses. Unless the processes are enforced, simply explaining the value of good service management to the business is unlikely to achieve the required transformation in service culture,"
Cash explains.

Partners in IT is currently offering several subscription based managed
o Service Desk
o Event Monitoring
o Asset Management
o Key Performance Indicator reporting via dashboards

The services are based upon an extensive investment in highly available HP Service Centre/Service Desk and OpenView technologies, with full disaster recovery. Each service can be matched to reflect the specific needs of an organisation - even hosted as a managed service within a company's firewall if required. The multi-tier subscription model enables organisations to add functionality to meet evolving business needs, enabling a structured evolution towards fully ITIL compliant service management.

About Partners in IT
Partners in IT is a Service Management company that enables organisations to transform their IT performance to achieve best practice standards and ensure governance. Partners in IT's range of consulting services covers strategy, process, technology, training and support and delivers to clients the ability to meet the challenges of increasingly competitive markets.

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