Press Release Summary:
With LivePCSupport, Internet users communicate with technical support experts through instant messages. Support technician connects to subscriber's computer via Internet, and in many cases, can delete files or change settings to fix problem. Service includes virus diagnosis and removal, PC tune-up, Internet login protection, email account setup, software installation, printer setup, and both printer and computer troubleshooting.
Original Press Release:
LivePCSupport Moves PC Users into the Fast Lane
Jersey City, NJ, March 25, 2009 - On the information superhighway, aces whiz past the novices. New users without technical expertise know that there are great destinations on the Internet, but they are afraid to visit them, lest new tools and applications send them bewildering error messages. Worse, new software might force them to look under the "hoods" of their computers. Comodo Security Solutions' new LivePCSupport service puts computer users in touch with experts, who can remotely fix many problems over the Internet.
"You don't have to know how to fix your brakes or repair the transmission to enjoy your vehicle," said Melih Abdulhayoglu. "With LivePCSupport, you don't have to know how to clean your registry, or what to do if you think you have malware. Just click the icon on your computer desktop, and Comodo will take care of it for you."
Abdulhayoglu is CEO and Chief Security Architect of Comodo, a company whose award-winning PC security software is installed on millions of computers worldwide.
With Comodo LivePCSupport, an online computer repair service, Internet users connect with instant messages to technical support experts. The LivePCSupport subscriber describes the problem or question. The Comodo troubleshooter connects to the subscriber's computer via the Internet. In many cases, the support technician can delete a file or change a setting to fix the problem. This allows the subscriber to enjoy the benefits of the Internet without having to learn the intricacies of his or her computer.
"Our subscribers use the computer at all hours. So LivePCSupport is available 24 hours a day, 365 days a year," said Abdulhayoglu. "To get started, all the user has to do is click the desktop icon...so simple."
This live computer support service includes many of the operations a computer user normally has to puzzle through, or to ask a friend or relative to help with: Virus Diagnosis and Removal, PC Tune-up, Internet Login Protection, Email Account Setup, Software Installation, Printer Setup, Printer Troubleshooting, Green PC, and Computer Troubleshooting.
LivePCSupport differs from other support programs in that it is chat- rather than telephone-based. Telephone-based support services provide instructions over the phone. If the pc user is unaccustomed to computers, the instructions can be hard to follow. With hands-on support, Comodo's experts perform diagnose problems and then repair them via an Internet connection.
For more information about online tech support, visit LivePCSupport.
The Comodo companies provide the infrastructure that is essential in enabling e-merchants, other Internet-connected companies, software companies, and individual consumers to interact and conduct business via the Internet safely and securely. The Comodo companies offer PKI SSL, Code Signing, Content Verification and E-Mail Certificates; award winning PC security software; vulnerability scanning services for PCI Compliance; secure e-mail and fax services.
Continual innovation, a core competence in PKI, and a commitment to reversing the growth of Internet-crime distinguish the Comodo companies as vital players in the Internet's ongoing development. Comodo secures and authenticates online transactions and communications for over 200,000 business customers and has over 10,000,000 installations of desktop security products.
For additional information on Comodo - Creating Trust Online(TM) visit our website.
www.comodo.com, www.trustix.com, www.enterprisessl.com, www.contentverification.com
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