Service records calls for monitoring or training purposes.
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Press Release Summary:
Call Record service allows users of company's voice systems to record important telephone calls. It is suited for users such as call center managers, customer service agents, and training managers who want to save and later review call content. Service also helps protect businesses from misunderstandings and aids telephone verbal abuse issues and disputes.
Original Press Release:
FreedomVOICE Systems Launches Call Record to Record Valuable Phone Calls
Leading toll-free voice systems provider, FreedomVOICE Systems, announces the launch of Call Record, a new service which allows users the ability to record telephone calls.
Encinitas, CA June 19, 2007 -- FreedomVOICE Systems, a leading provider of a wide array of integrated toll-free voice system tools, announces the launch of Call Record, a service that allows users of the company's voice systems to record telephone calls for monitoring or training purposes.
"Call Record is an ideal solution for anyone who wants to save and later review call content," said Eric Thomas, FreedomVOICE Systems' founder and CEO. "Call Center managers, Customer Service agents, Training managers and others will benefit from this unique add-on feature to our voice systems."
According to company officials, the Call Record service will have wide ranging uses for small and midsize companies. In addition to capturing valuable call content for training purposes, the feature can help protect businesses from misunderstandings and improve customer relations. Further, telephone verbal abuse issues and disputes may be aided with the use of a recorded call.
"I use it in conjunction with another new FreedomVOICE product, PodFone," said Thomas. "We take customer support extremely seriously and use Call Record to capture each and every call into our Client Services department. I then use our PodFone feature to upload calls to my iPod® and review them while driving to and from the office. It's a very productive use of my time."
About FreedomVOICE Systems
Founded in 1996, FreedomVOICE Systems (FVS) develops and markets a comprehensive slate of integrated virtual office tools that allow businesses and professional offices to interact more effectively with their customers, clients, patients and associates. FVS' feature-rich systems and flexible technology enable users to enhance their image, communicate seamlessly whether by voice, fax or email, track marketing effectiveness and promote their service by increasing their availability.
The company offers a wide array of voice systems products and services from 800-number toll-free services to more advanced unified communications systems. For more information, please call 800-477-1477 or visit our web sites.
www.fvscorporate.com
www.freedomvoice.com
www.faxfreedom.com
www.adtrakker.net
www.ConstantConferencing.com
www.talktext.com
Press contact:
Bruce Bond
FreedomVOICE Systems
800-477-1477 ext. 822
bruce@freedomvoice.com
Website: www.fvscorporate.com
