Service provides electronic software delivery and management.

Press Release Summary:

SubscribeNet® 8.0 Service enables enterprise software publishers to streamline processes associated with product release, delivery, and support. It provides Web-based tools for automated, proactive, and highly-targeted customer communication management that help organizations control product release process and software, entitlements, licenses, and documentation they deliver to customers. Service can be seamlessly integrated with any publisher's Web site.

Original Press Release:

Intraware Announces SubscribeNet 8.0

Intraware gives enterprise software publishers control of their product release, software delivery and customer communications with the release of the new SubscribeNet® 8.0 service.

ORINDA, Calif.-December x, 2003 - Intraware, Inc. (Nasdaq: ITRA) today announced SubscribeNet 8.0, a major new release of its electronic software delivery and management (ESDM) service, which enables enterprise software publishers to improve customer satisfaction, reduce the costs and streamline the processes associated with product release, delivery and support, by providing enhanced tools for communicating proactively, securely and on a highly-personalized basis with customers on all aspects of their delivery and software asset management.

The new version 8.0 of the SubscribeNet service builds on Intraware's seven plus years of continuous investment in, and development of, digital delivery solutions and reaffirms Intraware's ESDM technology leadership for the enterprise market with superior tools that give enterprise software publishers control over what they sell, what they release and what they deliver to specific accounts and individual end users in real-time and at a very granular level.

What Enterprise Software Publishers Say About the SubscribeNet 8.0 Service
"Customer satisfaction is Hyperion's top priority," said Stefanie Rodrigues, Manager of Manufacturing and Distribution at Hyperion. "We've used Intraware's ESDM technology for more than three years to provide immediate and targeted delivery of software, licenses and updates to our customers. We rely on Intraware's regular enhancements to the SubscribeNet service to help us continually improve our customer communications and service, which has been validated by our software delivery satisfaction surveys, and to reduce our operations and support costs."

Brenda Piper, Director of Manufacturing and Distribution at Progress Software Corporation, commented, "We are using SubscribeNet for order notifications and delivery of Progress Service Packs, deployment components and licenses to our customers worldwide. At Progress, customer service has always been one of our highest priorities. Version 8.0, with its array of flexible Web-based tools for creating, managing and tracking these communications, promises to significantly enhance our customer service and reduce the impact on our administrative resources."

Philippe Baumann, Senior Director of Manufacturing at Business Objects, said, "Using Intraware's SubscribeNet service allows us to proactively and immediately notify customers, no matter where they are located, when new updates are available. This personalized and regular contact with our customers helps keep them abreast of new product information and accelerates product migration."

Enterprise Software Publishers Leverage Software Delivery
For software publishers faced with a challenging economy, rising customer expectations and changing business models, there is a renewed emphasis on adopting technologies and business processes that lower costs, maximize the value of existing customers and provide flexibility. "Software publishers are recognizing the value of electronic software delivery and management," said Amy Mizoras Konary, Manager of Software Pricing, Licensing, and Delivery research at IDC. "Leveraging electronic software delivery and related software management services can help create closer relationships with customers and reduce inefficiencies and costs that can be associated with product delivery."

The Intraware SubscribeNet 8.0 Service Benefits and Availability
The SubscribeNet 8.0 solution was designed around the complex digital goods (SKU management) and delivery requirements (security, scalability, regulatory compliance) of enterprise software publishers and other Fortune 1000 companies. The new functionality provides an array of next generation email tools for automated, proactive and highly-targeted customer communication management that helps organizations control the product release process and the software, entitlements (orders), licenses and documentation they deliver to their customers. Additionally, SubscribeNet 8.0 provides publishers with the management tools necessary to fulfill control and compliance requirements for communication with their customers.

The SubscribeNet 8.0 service is available now and requires no new software or hardware for the enterprise software publisher or their customers. The service can be rapidly implemented, easily integrated with existing physical delivery options and/or back-office systems, and can be seamlessly integrated with any publisher's Web site to provide online delivery of software, licenses and updates (including automatic desktop and server updating options). Localization options are also available. Please contact Intraware Sales via phone at 1.888.446.8729 or via email at

About Intraware
Intraware, Inc. is the leading provider of electronic software delivery and management (ESDM) solutions for enterprise software publishers and other Fortune 1000 companies worldwide. The Intraware SubscribeNet service (patent pending) is a Web-based delivery and support solution that enables enterprise software companies to deliver, track and manage the software, licenses and content they distribute to their global customer bases. Intraware's ESDM solutions power business-to-business technology providers and Fortune 1000 companies, including: Progress Software, Inc., Business Objects SA, Documentum, Inc., PeopleSoft Inc., RSA Security, Inc. and McKesson. Intraware is headquartered in Orinda, California and can be reached at 888-797-9773 or

© 2003 Intraware, Inc. Intraware and SubscribeNet are registered trademarks of Intraware, Inc. Any other company or product names mentioned herein are the trademarks of their respective owners.

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