Service provides audio search and speech analytics.
Press Release Summary:
Nexidia OnDemand enables organizations to leverage secure infrastructure to upload recorded audio for analysis and reporting. Intelligence gained can be managed and securely accessed through Nexidia OnDemand portal. Service empowers every business to experience benefits of speech analytics by enabling rapid access to critical business intelligence from recorded audio assets as well as quick response to peak demand for intelligence within enterprise.
Original Press Release:
Nexidia Announces Industry Leading Speech Analytics Solution as Service
Nexidia OnDemand Accelerates Adoption of Audio Search and Speech Analytics
ATLANTA, June 26 / -- Nexidia, the leading provider of audio search and speech analytics solutions for government intelligence, contact center management, and Internet media, today announced the availability of Nexidia OnDemand.
Nexidia OnDemand is a managed service offering enabling organizations to leverage Nexidia's secure infrastructure to upload recorded audio for analysis and reporting. The intelligence gained can be easily managed and securely accessed through the Nexidia OnDemand portal.
Nexidia offers a complete solution that empowers every business to experience the benefits of speech analytics by enabling:
- rapid access to critical business intelligence from recorded audio assets
- quick responses to peak demand for intelligence within the enterprise
Nexidia's highly scalable and accurate audio mining and speech analytics software is the easiest solution to deploy and use in the market today. Nexidia OnDemand makes it even less complex by enabling users to quickly access intelligence locked away in recorded audio without mandating expensive upgrades to their recording infrastructure, additional investment in hardware or software or problematic installations on the agent desktop.
Nexidia's Phonetic Search Engine technology not only allows for faster audio search by identifying phoneme patterns, it provides higher accuracy than dictionary-dependent, speech-to-text based audio search.
"The growing demand for leveraging existing enterprise data to improve business processes continues to drive new and innovative ways to access intelligence contained in recorded audio," says Krithi Rao, research analyst at Frost & Sullivan. "Nexidia OnDemand is a logical next step for enterprises interested in quickly implementing speech analytics solutions and for those that endure occasional but highly essential audio intelligence mining needs."
"Nexidia OnDemand provides unmatched speed, accuracy and sophisticated analytics solutions combined with deep in-house expertise in both speech analytics and contact centers," said John Willcutts, president and CEO of Nexidia. "We are answering the demand from our customers to make Nexidia ESI available as a service in order to quickly derive unprecedented business intelligence from their audio files."
A leading Internet Service Provider (ISP) currently uses Nexidia OnDemand to analyze up to 14,000 hours of audio every month to gain insight into customer experience including customer retention, cross sell and up sell success, agent knowledge and coaching needs. On a weekly basis the executive team receives detailed analysis and reports of these key metrics enabling strategic decisions to be based on solid intelligence, not 'floor-lore'.
A large telecom company benefits from Nexidia's unparalleled response and turnaround times to find, in less than 24 hours, if they have issues adhering to contractual standards. Overnight, Nexidia delivered detailed analysis of over 1,300 hours of audio, identifying areas of concern and enabling the executive team to truly understand and manage their contractual relationship.
Nexidia's in-house infrastructure is the largest commercial deployment of speech analytics in the world, scaling to 63,000 hours of audio analysis each day. In the past year Nexidia analyzed and reported on over 12 million contact center calls.
Nexidia OnDemand is available today both as an on-going contract and on a per project basis.
About Nexidia
Nexidia is a leading provider of highly scalable, highly accurate rich media search and speech analytics software. By transforming audio video data into business intelligence, Nexidia allows both government and commercial enterprises, in industries such as Healthcare, Insurance, Financial Services, Media Creation and Aggregation, Telecommunications and Outsourcing, to leverage untapped information previously locked away in audio-video content. Based on years of research and development, Nexidia's phonetic engine is the only technology that allows the user to search on proper names, places, industry terms and jargon without extensive training and cumbersome dictionaries. The process is adaptable to a range of audio analyses and excels across the full spectrum of audio quality. For more information, please visit www.nexidia.com.
CONTACT: Melinda Broome of Nexidia, +1-404-495-7294, or mbroome@nexidia.com
