Service Management Solution provides real-time visibility.
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Press Release Summary:
Offered as on-demand option, Service Management OnDemand mirrors and optimizes workflow of field service engineers on service calls. Hosted, field-centric, enterprise-class solution helps SMBs streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points. Seamlessly connecting call center, back-office, and field, product provides companies with full control over their data in secure, scalable environment.
Original Press Release:
Astea International Launches Service Management OnDemand
Hosted Solution Provides Real-Time Visibility and Control of Service Operations to Companies Worldwide
HORSHAM, Pa., April 4 -- Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management (SLM) solutions, today introduced a hosted enterprise-class service management solution targeted at small to mid-size businesses. The acquisition of FieldCentrix, the industry's leading mobile field force automation company, enables Astea to accelerate penetration in the OnDemand service management market. The proven and widely deployed FieldCentrix solution will be offered as an on-demand option and is called Service Management OnDemand, powered by FieldCentrix. This robust solution sharply reduces customers' up-front costs, and ensures an extremely rapid implementation.
Astea's Service Management OnDemand solution is the industry's first hosted "field-centric" service management offering on the market today that mirrors and optimizes the workflow of field service engineers on service calls. The hosted offering helps small and mid-size companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes. By seamlessly connecting the call center, back-office, and field for flawless execution, Service Management OnDemand lowers service costs and improves profitability.
"Astea's entry into the OnDemand market is another indication of our innovation and leadership position in the service management industry", said Debbie Geiger, VP Marketing, Astea. "This offering demonstrates our commitment to delivering enterprise-level solutions to customers of any size, enabling organizations to optimize service resources and standardize processes to improve revenue, profitability, and customer satisfaction. To ensure rapid adoption and utilization we are including our Learning Management System (LMS) which is an online, role-based training, certification, and software support program."
Astea's Service Management OnDemand solution meets a major need in the industry: providing enterprise-level field service management functionality in a low-risk, hosted environment, enabling faster ROI. Its automated approach lets companies seamlessly share customer information across an organization, ensuring that service needs are met on the first visit. With Service Management OnDemand, companies have full control over their data in a secure, reliable and highly-scalable environment. Service Management OnDemand also eliminates the need for an on-premise infrastructure. This helps businesses minimize the need for IT resources that are typically required for hardware and software installation and configuration, software upgrades, as well as ongoing maintenance.
"Companies want to improve their service management operations - and need an affordable, rapid and low-risk solution," said Rick Etskovitz, CFO of Astea International. "Service Management OnDemand offers the best of both worlds:
All of the capabilities of a powerful service management solution, with pay- as-you-go pricing."
OnDemand, In Demand
Astea works with hundreds of companies worldwide, maximizing the value of their service operations by optimizing critical business processes. Its Service Management OnDemand solution delivers:
o Maximum flexibility -- enabling companies to proactively drive, manage and monitor technicians through demand forecasting, workforce profiling, and operational optimization.
o Remote access to customer information -- arming mobile workers with real-time, wireless access to the information they need -- when they need it by leveraging patent-pending smart mobile communications technology.
o Streamlined front -- and back-office operations -- increasing the value of service offerings and lowering the cost of service delivery with real-time visibility and control of all calls and commitments, resources, and operations.
Service Management OnDemand is available today. It is typically deployed and delivers value in as little as three weeks. The company can be reached at 215-682-2500.
About Astea International
Astea International (NASDAQ:ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.
www.astea.com. Service Smart. Enterprise Proven.
(C) 2006 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
CONTACT: Company Contact: Debbie Geiger, Vice President of Marketing, +1-215-682-2500 or dgeiger@astea.com
