Service helps solve computer problems remotely.

Press Release Summary:



Guided by Solutions Engineers, support.com remotely diagnoses and resolves problems, without requiring customer to take computer to store, ship to manufacturer, or invite unknown technician into their homes. With software, engineers can find true source of computer problem. Service can identify and remove malicious software, as well as determine if user's computer can or should be upgraded to Windows Vista. If problem cannot be solved, customer can receive full refund.



Original Press Release:



support.com to Provide Consumers With 'Instant Technology Relief(SM)' From Frustrating Computer Problems



REDWOOD CITY, Calif., Jan. 23 /- SupportSoft, Inc. (NASDAQ:SPRT), a leader in technology problem resolution, today announced the official launch of support.com, a new service designed to provide fast, convenient and empathetic computer problem resolution for consumers.

U.S. Internet penetration among adults is hitting an all-time high, meaning close to 84 million adults use broadband to access the web - and they spend approximately $100 on technical support each time they experience a problem.(1) People have grown to rely on their computers, as demonstrated in a recent independent survey, which found 84 percent of consumers are more dependent on their computers today than they were three years ago.(2)

When Americans do experience computer problems, they often don't know where to turn. Nearly three out of four Americans (74%) say they resort to consulting family, friends, and/or a significant other when something goes wrong. Yet those friends and family aren't exactly eager to help. Nearly one of every two Americans admits that they would rather help a friend move than deal with a computer problem.(3)

"SupportSoft is introducing support.com to give consumers a better way to resolve their technology issues quickly," said Josh Pickus, CEO, SupportSoft. "support.com leverages our proven and patented technology to conveniently and safely resolve computer problems for consumers to make their lives easier."

About support.com
Guided by highly experienced Solutions Engineers in North America, support.com remotely diagnoses and resolves problems quickly and efficiently, without requiring consumers to waste time taking their computers to a store, shipping them to the manufacturer, having to invite unknown repair technicians into their homes, or relying on family and friends to fix their computer problems. In addition, the Company's patented software makes the diagnosis and repair process easier - there is no need for consumers to try to explain the problem over and over or to go through an extensive list of questions.

support.com - Free Estimate and Guaranteed to Work(4)
For a limited time, support.com will offer a free estimate of your computer problems at www.support.com at prices ranging from $29 - $99. If a support.com Solutions Engineer can't solve a customer's problem, the customer can receive a refund. In addition, if the consumer has questions about the service provided, they can call back within 5 days and support.com will answer any related follow-up questions at no additional cost.

Pricing and Availability
Today, support.com is introducing three initial services, with more to follow:

Comprehensive Problem Resolution(TM) - $99
support.com Comprehensive Problem Resolution enables SupportSoft's patented technology to diagnose and resolve the true cause of a computer problem, while a Solutions Engineer explains the solution in everyday language that the typical computer user can understand.

Virus and Spyware Removal - $69
Virus and Spyware Removal quickly identifies and removes malicious software embedded deep in computers to get consumers back on track.

Windows Vista(TM) Upgrade Advisor - $29
Windows Vista Upgrade Advisor determines if a customer's computer can (or should) be upgraded to Windows Vista and recommends the most appropriate version of the new operating system.

How It Works
If, for example, you are experiencing a frustratingly slow computer but don't know why, support.com would work in the following way:

o You go to www.support.com and call 800-PC-SUPPORT
o A North American-based Solutions Engineer answers the call and initiates a remote control session with your computer, while you watch
o The Solutions Engineer diagnoses and resolves your computer problem using SupportSoft's patented software

About SupportSoft
SupportSoft is a leading provider of software and services that automate the resolution of technology problems. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for enterprises and digital service providers that support 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers through www.support.com. For more information about the Company and its corporate offerings, visit supportsoft.com; for Instant Technology Relief to consumer technology problems, visit www.support.com or dial 1-800-PC-SUPPORT.

NOTE: Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. SupportSoft, support.com and Complete Problem Resolution are registered trademarks or trademarks of SupportSoft, Inc. in the United States and/or other countries. There is no affiliation between Microsoft Corporation and SupportSoft, Inc.

(1) Pew Internet & American Life Project Surveys

(2) Survey commissioned by SupportSoft and conducted by Kelton Research, an industry research firm

(3) Survey commissioned by SupportSoft and conducted by Kelton Research, an industry research firm

(4) Money-back guarantee does not include hardware problems

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, or jennifer.massaro@supportsoft.com

Web site: http://www.supportsoft.com/

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