Service Desk Software features local language support.
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Press Release Summary:
Nimsoft Service Desk lets enterprises manage and resolve IT issues with Software as a Service (SaaS) tools. By combining localized language support - Spanish, Brazilian Portuguese, simplified Chinese, and Japanese - with automated, action-based, ITIL-compatible workflows, solution helps operators accelerate ticket resolution by reducing chance for misunderstanding and lessening time tickets spend waiting for operator intervention.
Original Press Release:
Nimsoft Delivers Localized Version of Nimsoft Service Desk
SaaS Service Desk Provides Simplicity while Extending Worldwide Reach
CAMPBELL, Calif. -- Nimsoft today announced the release of the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with efficient and easy-to-use SaaS tools. Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese and Japanese.
"Booming adoption of the cloud by emerging enterprises and MSPs in Latin America and Asia is fueling the demand for SaaS solutions that enable effective management of both cloud and traditional IT environments," said Chris O'Malley, Nimsoft CEO. "With the success Nimsoft has achieved in these regions, it made sense to offer customers localized versions of our solution that didn't require technicians to work in English."
Nearly a third of the growing Nimsoft Service Desk customer base is in Latin America and Asia, including PRIMEHOST and IT Partners in Brazil, ISC Integration in Mexico, Fortior Global in Australia and Olive Solutions in India. In addition to licensing Nimsoft Service Desk, many of these customers also use Nimsoft Monitor, the other core component in the Nimsoft Unified Manager solution.
"Customers in Brazil are very interested in services in the cloud," said Arnaldo Bosco Mascarenhas, Business Director, at F9C Global Security, a Brazilian service provider. "Having Nimsoft Service Desk available in Portuguese will be a great benefit and a competitive differentiator in many cases, as we roll out our service offerings to the local market, since it will enable us to communicate with our customers in their own language."
Nimsoft Service Desk continues its distinctive approach to service management, which entails operators selecting next actions for trouble-tickets, rather than simply assigning them a status. By combining localized language support with existing automated "action-based" ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention.
The latest version features several other enhancements that will help Nimsoft customers further improve the availability and performance of their IT environments--while also reducing their overall cost of IT operations. These include:
-- Configuration item driven approvals: help manage and automate change management and other types of approval workflows;
-- Advanced search module: lets users save their personalized service management information searches across any relevant ITSM data for ad hoc reporting;
-- Upgraded reporting engine: improves scalability and reporting performance.
About Nimsoft
Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including 1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company's Nimsoft Unified Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.
Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. Nimsoft is a trademark of Nimsoft Inc. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
