Service Automation Software includes business intelligence.

Press Release Summary:

Business Intelligence and Enterprise Reporting software for Metrix 4e gives user ability to utilize dashboards, queries, and reports to actively analyze and manage business functions supported by eProductService solutions. Service professionals and executive management can create their own queries/reports and transparently create intelligent data cubes for ongoing ad-hoc business analysis. Customers can choose mix of deployment methods, including web, desktop, or PDA.

Original Press Release:

Metrix Extends Service Automation Software Suite With Business Intelligence

Waukesha, WI -March 4, 2003-Metrix, Inc., a leader in service automation announces the availability of Business Intelligence (BI) and Enterprise Reporting software for Metrix 4e from B*Smart Intelligent Solutions, Inc. The package is a new Metrix 4e module delivering real-time, out-of-the-box, business performance management and reporting for the Metrix eProductService(TM) application suite, leveraging industry leading technology from Business Objects and delivered by B*Smart Intelligent Solutions, Inc.

End-users have the ability to use this module's dashboards, queries and reports to actively analyze and manage business functions supported by the Metrix eProductService solution, such as contract sales volume, customer satisfaction levels, contract profitability & renewal rates, service resolution levels, service call volumes and more. In addition, service professionals and executive management can easily create their own queries/reports and transparently create intelligent data cubes for ongoing ad-hoc business analysis. They can present the data how they want with a myriad of presentation and media options such as charts and graphs, all offering drill-downs and slicing-and-dicing. Customers can also choose a mix of deployment methods, which include the web, the desktop or via PDA. The features are significant such as user-defined alerts that provide notification when the defined threshold is reached.

"The B*Smart package integrates the world's leading business intelligence tool, Business Objects, delivering premier end-user query and analysis, allowing Metrix to stay focused on their core expertise while providing customers world-class BI, immediately. Metrix has wisely chosen a BI delivery strategy that offers customers with a tool that can be easily integrated with other application data sources such as ERP, HR/Payroll, and CRM. This strategy benefits the entire organization and offers a great return on investment at a low total cost of ownership. This strategy also positions customers to take advantage of the full breath of BI features offered both today and in the future from the evolving maturity of BI and the vision of Business Objects" says Steve Heimburger, B*Smart Vice President of Sales and Business Development.

Harvey Shovers, Vice President of Sales and Marketing for Metrix adds, "This new module gives customers running Metrix eProductService solutions a new competitive advantage by providing their customers easy web access to their own information such as contracts/history, A/R invoice history, outstanding service issues, and service performance history. Offering customers web access to answer in real-time their own service and contract questions, and to their own data analysis, reduces customer calls and hence the costs to service those calls. As customers demand new and changing information to manage their business, service professionals can use this query/analysis tool to meet those demands, easily and quickly".

Metrix 4e with Business Intelligence by B*Smart Intelligent Solutions is available now directly from Metrix.

About Metrix Corporation (
Metrix Inc., the pioneer of the service automation industry, is the leading provider of eProductService(TM) solutions. Its Web-based software products and integrated applications address all aspects of the product service chain for organizations worldwide with on-site field service or repair center activities for industries including medical equipment, high-tech and electronics, measuring and control devices, telecommunications, third-party logistics, durable goods and other manufacturing. Metrix headquarters are located in Waukesha, Wis., (800-543-2130, 262-717-6500) with additional offices nationwide. Its European headquarters are located in The Hague, the Netherlands: 31-(0)70-383-4114.

About B*Smart Corporation (
B*Smart Intelligent Solutions, Inc. is a Business Intelligence sales and consulting company providing business performance information and insight at all organization levels where everyday decisions are made, from the frontline worker to the CEO. Delivering our B*Empowered packaged solution built on the leading BI technology of Business Objects, B*Smart empowers users to easily access and leverage information stored in the wells of their enterprise. With our out-of-the-box packaged solution B*Smart delivers Enterprise Performance Management and Reporting. Our packaged solution is the foundation for our very successful Quick-Start training and implementation methodology, which generates a significantly return-on-investment.

B*Smart headquarters are located in Jupiter Florida and can be reached at 770 /335-4941 or the Atlanta office at 678/ 471-7731. B*Smart Intelligent Solutions, Inc. is a certified product reseller and training partner of Business Objects, Inc.

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