SaaS helps deploy remote service programs.

Press Release Summary:

Targeting manufacturers who want to offer proactive remote service to their customers, Axeda® On-Demand provides access to Axeda® ServiceLink remote service software. Both large and small companies can quickly deploy remote service program without requiring setting up datacenter. Software-as-a-Service (SaaS) solution offers GUI tools and drivers to facilitate product connection, scalable infrastructure, and 24/7 monitoring and management of application and infrastructure.

Original Press Release:

Axeda Launches First Software-as-a-Service (SaaS) Solution for Proactive Remote Service

Axeda® On-Demand Makes Secure Remote Support Programs Easy and Affordable

FOXBORO, Mass., March 19 - Axeda Corporation, today announced Axeda® On-Demand, the first Software-as-a-Service (SaaS) solution for manufacturers that want to provide proactive remote service to their customers. The new solution gives companies faster and more affordable access to Axeda® ServiceLink, the industry's most trusted remote service software.

Top manufacturers like Abbott Diagnostics, Diebold, and EMC already rely on Axeda's remote management software to drive optimal uptime and performance for their products in the field. Now, with Axeda On-Demand, companies large and small can quickly deploy a remote service program without the time and costs required to set up a datacenter. Axeda On-Demand gives users the familiar Axeda ServiceLink capabilities and interface with lower up-front and ongoing costs.

Key Features of Axeda On-Demand Include:
o Pay-as-you-go subscription based pricing
o GUI tools and out-of-the-box drivers to make product connection easy
o Automatic upgrades to the latest Axeda ServiceLink software releases
o Secure, scalable, high-availability infrastructure
o 24x7 monitoring and management of application and infrastructure
o Tier IV, SAS 70 hosting center keeps your data secure

"The SaaS delivery model reduces the burden on the IT organization, and allows the line of business more flexibility and lower risk in taking on new technology. It gives companies an opportunity to take advantage of remote service software with less risk and without the barriers to entry," said Michael Maoz, vice president and distinguished analyst at Gartner Inc. "A SaaS option should accelerate the adoption of remote service software by product manufacturers."

SaaS Fits for Service

The SaaS delivery model gives users tremendous financial and competitive benefits that streamline how software is used, implemented and maintained. With a simple Web browser, users securely connect to Axeda On-Demand and get started quickly with tools to proactively find problems before they cause customer downtime, speed diagnosis without on-site visits, and keep products up-to-date with the latest software updates.

Axeda On-Demand is hosted and maintained in a secure data center -- delivering all the benefits of an on-premise remote service solution without the challenges and overhead of administering and implementing the technology and infrastructure. VeriSign certified security gives the assurance needed to ease adoption of remote services by even the most security-focused customers.

"Today's competitive pressures on manufacturers to drive increased service revenue and higher levels of customer satisfaction are unrelenting," said Dale Calder, president and CEO of Axeda. "Axeda On-Demand makes remote service easy with a lower cost of entry and faster time-to-market."

Axeda On-Demand is available now. For more information please visit:

Web Seminar

Join Axeda on April 2, 2008 to learn more about Axeda On-Demand, the industry's first Software-as-a-Service (SaaS) remote service platform! Register today:

About Axeda

Axeda Corporation delivers secure remote service and support capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost, while enabling enterprises to effectively secure, control and track all remote access to critical data centers. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at

Source: Axeda Corporation

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