DAYTON, Ohio, Oct. 26 /-- Standard Register's (NYSE:SR) ExpeDataÂ® Digital Solutions group announced today that FamHost Â®, offering a hosted management system for service companies, has integrated ExpeData's Anoto-based digital writing solution as the front-end capture solution to their existing hosted services for a Roto-RooterÂ® franchise in Wichita, KS. When used in combination with FamHost's services, ExpeData's digital writing solution helps Roto-Rooter, the largest provider of plumbing and drain cleaning services in North America, simplify data collection and inventory management, while improving cash flow and customer service.
Roto-Rooter field plumbing technicians are now armed with digital pens and digital paper forms which they can use to record details of customer calls at the job site, just as they would with a regular pen and paper. Instead of dropping off paperwork to an office for data entry or scanning, data is routed automatically from a Bluetooth-enabled mobile phone to backend systems at the Roto-Rooter office, where staff review and manage the active job and provide feedback to the technician before he leaves the site. Additionally, parts inventory can now be updated in real-time, as soon as the technician finishes the job, allowing vehicles to be restocked with parts prior to the next service day.
"This kind of process improvement can revolutionize a mobile workforce like Roto-Rooter's," said Doug Patterson, vice president and general manager of ExpeData. "Job costing and billing are more accurate and timely, inventory is updated and replenished in real-time, and customer service is improved as technicians have what they need when they need it."
According to Rita Campbell, "CEO of Roto-Rooter Wichita, "This solution allows our field technicians to realize tremendous productivity gains without having to go through the learning curve typically associated with new technology. We've eliminated the problems associated with waiting for paperwork to be turned in."
As a result of its success with digital writing, Roto-Rooter is expanding the use of digital pen and paper technology to other processes within the company, including employment applications, vehicle maintenance checklists and credit card/check processing.
"We are excited to be able to offer a key client like Roto-Rooter the ExpeData digital pen and paper technology as the front-end data-capture solution to the existing services we host for them," says Paul Farmer, FamHost president. "The rugged environment in which our technicians work previously made it costly and difficult to capture data in the field. We believe this application will change the way business is done."
For more information on Standard Registers' ExpeData Digital Solutions, visit www.expedata.net.
FamHost provides a family of hosted applications to help field service companies manage all aspects of job fulfillment from scheduling to profitability and production analysis. For over 20 years, JaRay software, the core application in the FamHost suite, has enabled Roto-Rooter franchises and other progressive companies to grow their businesses profitably. Mgmt TV Inc., dba FamHost was founded in January of 2002 to host the JaRay management software and combined it to a suite of applications including caller-id and call recordings, gps enhanced dispatching, inventory, marketing, and workflow solutions using the digital pen technology. FamHost hosted applications are used by most of the larger Roto-Rooter franchisees throughout North America and is the only software system endorsed by the Roto-Rooter Franchisee Association. For more information on FamHost visit www.famhost.com.
Roto-Rooter was established in 1935 and today is the largest provider of plumbing and drain cleaning services in the United States and Canada. Roto- Rooter operates businesses in 110 company-owned territories and more than 500 franchise territories, serving approximately 90 percent of the U.S. population. For more information about Roto-Rooter and to see a complete list of recent news releases, visit our on-line pressroom at www.rotorooter.com. Roto-Rooter Wichita is an independently owned and operated franchise of Roto- Rooter.
About Standard Register
Standard Register is a premier document services provider, trusted by companies to manage the critical documents they need to thrive in today's competitive climate. Relying on nearly a century of industry expertise, Lean Six Sigma methodologies and leading technologies, the company helps organizations increase efficiency, reduce costs, mitigate risks, grow revenue and meet the challenges of a changing business landscape. It offers document and label solutions, e-business solutions, consulting, and print supply chain services to help clients manage documents across their enterprise. More information is available at www.standardregister.com.
About Anoto AB Group
Is a Swedish Hi-tech Company with unique solutions for transmission of handwriting text from paper to digital medium. All products are based on digital camera technology and image processing in real-time. AnotoÂ® is a solution enabling pen, paper and server technologies allowing all types of writing paper to connect with the digital world. For more information about Anoto AB Group please visit www.anoto.com.
Source: Standard Register