RMM, Automation Software targets managed service providers.

Press Release Summary:

With tree-style menus and templates that streamline common functions and processes, LabTech 2010 Remote Monitoring, Management (RMM) and Automation software delivers functionality for scheduling, reporting, inventory management, and service ticketing. It supports detailed searches, exports/saves, and customization as well as access to LabTech server over HTTP connection. Features also include privacy options for end-user PCs and end-user interaction-optimized messaging system.

Original Press Release:

Most Powerful RMM and Automation Solution for MSPs Gets Even Better

LabTech 2010 Boasts Easier Installation, Setup with More Features

TOLEDO, Ohio -- LabTech Software, a powerful Remote Monitoring, Management (RMM) and Automation solution, today released LabTech 2010, which includes new capabilities as well as improvements to existing features. The new edition of LabTech software enables greater profitability with unmatched automation for the Managed Service Provider (MSP) community.

The new LabTech 2010 software features an all-new installer for easier, faster configuration and agent deployment, new wizards help walk administrators through new server installations and setup of groups. Other changes that enhance ease-of-use include a fresher User Interface (UI), updated tree-style menus, and new templates to streamline and simplify common functions and processes.

"LabTech 2010 has the power to take managed service delivery to the next level of efficiency and profitability, because it reduces the time and effort to get up and running and reduces the learning curve for deploying its extensive automation features," said Matt Nachtrab, CEO of LabTech. "These new features make it far more refined from an operational perspective and feedback from our early adopter community has been excellent."

Key Areas of Improvement

Users will see new features in scheduling, reporting, inventory management, and service ticketing, plus more detailed searches, exports/saves and customization. New communication features include the ability to create a service ticket from a chat session and a new messaging system that improves interaction with end users. A new Google Earth-enabled network map displays where end users are located. Other benefits of LabTech 2010 include:

Work from Anywhere

You can now access your LabTech server over an HTTP connection, which saves on infrastructure costs and increases operational efficiencies.

Faster Deployment

Many deployment options have been added to make deployment quicker and more efficient, including agent installation.

Improved Visibility into Service Issues

New Data Views allow you to quickly see issues and resolve them across your entire client base with a right-click, and do more with fewer clicks.

Smart Privacy

New privacy options for end-user PCs have been added to improve your ability to support the financial and healthcare industries.

Invoice Upgrades

New scripts help you demonstrate the value of managed services on customer invoices. As the only MSP software that allows automated time entries, LabTech 2010 makes it possible for your time entries to appear on invoices and PSA reports to demonstrate the total time and value.

Sierra Corporation, an IT solution provider based in Falls Church, Va., has used LabTech software for almost two years to provide support to clients in the U.S. and Europe, and upgraded to 2010 three weeks ago. "The upgrade was seamless, like all other releases from LabTech - a few clicks and we were done," said Rassul Hashemi, president of Sierra Corporation. "The new features are already changing the way we process our business. LabTech has listened to their partners once again with this new LabTech 2010 release."

LabTech's affordable, agent-based solution quickly transforms solution providers into Managed Service Providers. As the only RMM solution that emulates what technicians do in the field, providers can become NOC technicians in 15 minutes. Partners can purchase the number of agents they need to start, and add as they grow.

To find out more about LabTech 2010, sign up for an educational webinar here:


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About LabTech Software

LabTech is the only Managed Service tool for remote monitoring, management, and automation developed by a Managed Service Provider (MSP) for MSPs. Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.LabTechSoftware.com.

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