Retail Smart Phone Software improves managerial effectiveness.
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Press Release Summary:
Run on smart phones, Site Manager(TM) interface for Workforce Management solution helps retail managers spend more time on floor. Exception Management panel alerts user to tasks that need attention, while Schedule Editor facilitates all aspects of schedule planning/evaluation. Also included, Execution Management screen lets managers determine whether merchandise arrived on time, if they have all fixtures needed for their locations, and notify headquarters of planogram changes.
Original Press Release:
RedPrairie Focuses on Improving Customer Experience with Site Manager(TM)
Store managers spend more time in front of customers, coaching staff to increase sales
MILWAUKEE, Wis. - RedPrairie Corporation, a productivity solutions provider, today announced new capabilities for Site Manager(TM), the enhanced user interface for its Workforce Management solution.
The new capabilities, including mobility features, will improve the ability of retail managers to spend more time on the floor coaching sales associates and serving customers.
"By getting store managers out of the back room managing disparate software applications and onto the floor managing customer interactions in person, retailers are finding they can increase their sales conversions significantly," said Noel Goggin, VP of Retail Strategy, RedPrairie. "At one location, we found that the store was generating five to six more sales conversions for every additional hour that the manager was able to spend on the floor. That has a huge impact on the bottom line in today's challenging retail environment."
The latest addition of mobile capabilities to Site Manager came as a result of RedPrairie's persona-based development research with retail managers over the past year, which determined that managers were relying more frequently on mobile devices such as Blackberries and iPhones to manage their activities.
"RedPrairie examined what managers do on a weekly, daily and even hourly basis, and then greatly simplified the tools they need to effectively manage their labor and promotions," said Jon Lawrence, RedPrairie VP Product Strategy, Workforce Management. "Smart phones using Site Manager can quickly access critical labor and execution management information where the managers are located, without managers having to be chained to a laptop or their desktop, so they can spend more time on the sales floor with their staff and customers."
Site Manager also has several tools that help store managers improve productivity. For instance, the Exception Management panel in Site Manager provides a quick navigation tool that alerts retail store and district managers to items that need attention, from approaching overtime to promotion set-up status, enabling them to quickly resolve those issues.
The Schedule Editor screen allows store managers to schedule their staff automatically, to see how the schedule compares to expected demand, and to determine the accuracy of the scheduling. Store managers can even drill down to see how workforce demands for different job roles may change during different hours or days.
Site Manager's Execution Management screen enables managers to determine whether merchandise arrived on time, if they have all the fixtures they need for their locations, and to notify headquarters of any changes they made to store-specific planograms. This closed-loop process of feedback enables retailers to maximize the effectiveness of their promotions and to reduce out of stocks.
A demo of Site Manager can be found at Redprairie.com/SiteManager.
About RedPrairie Retail
RedPrairie solutions provide retail executives with the tools to deliver the best experience for customers. Those customers shop with their favorite companies knowing what they want or need will be there for them. When it's not, they remember. Ensure you deliver with RedPrairie's suite of integrated solutions and Store Forecast, to help you give your customers the attention they demand, the products they seek, and the retail experience they expect. Because more than anyone else, RedPrairie powers the customer experience through better people, product and store execution management. Learn more at Redprairie.com/retail.
ABOUT REDPRAIRIE
RedPrairie delivers productivity solutions to help companies around the world in three categories - workforce, inventory and transportation. RedPrairie provides these solutions to manufacturers, distributors and retailers looking to support business strategies that increase revenue, reduce costs and create competitive advantage.
With over 20 global offices and solutions that are installed at more than 34,000 customer sites in over 40 countries, companies trust RedPrairie workforce, inventory and transportation solutions to deliver an increase in productivity - with the flexibility to adapt as business needs change.
At RedPrairie, we understand today's operational demands and we're committed to delivering solutions that work. We're committed to delivering solutions for the real world.
For additional information, call 1.877.733.7724, or visit RedPrairie.com.
RedPrairie is a registered trademark of RedPrairie Corporation.
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RedPrairie
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Kari Janavitz
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