Retail Polling Solution can automate critical processes.
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Press Release Summary:
RemoteWare® v4.3 retail polling, file transfer, and content distribution solution supports Sybase iAnywhere users and maintains active session control data in SQL database. Complimenting proactive device management model, real-time Remote Control feature for Windows®-based PCs and PoS devices allows interactive training and troubleshoot. Users can connect to their devices via TCP/IP or dial networks, and communications are secured via AES encryption.
Original Press Release:
Sybase iAnywhere Announces New Version of RemoteWare Retail Polling Solution
RemoteWare 4.3 Delivers New Remote Control Solution and New Architecture, Bringing Greater Efficiency and Reliability for High Transaction Volumes Over Fast Networks
DUBLIN, Calif., Jan. 16 -- Sybase iAnywhere today announced the general availability of RemoteWare(R) 4.3. The latest version of the company's industry-leading retail polling, file transfer, and content distribution solution includes new architecture and hot fixes, as well as Remote Control features that offer the option to interactively train end-users on new applications or troubleshoot specific devices.
RemoteWare is trusted by more than 850 retail and hospitality companies worldwide to get their business-critical data and content where it's needed, when it's needed. Key retail and hospitality customers like Panda Restaurants, Royal Caribbean Cruise Lines and Stage Stores rely on RemoteWare to move critical sales data between remote sites and headquarters.
"With RemoteWare 4.3, it's easy for administrators to consistently poll hundreds or thousands of retail stores every night," said Joe Owen, vice president, engineering, Sybase iAnywhere. "This is a huge advantage for companies who need to support a variety of retail applications running on Windows, Linux, Unix, IBM 4690 store systems over existing IP, VSAT or dial networks."
"We're very excited to offer the new Remote Control features to our RemoteWare customers," said Jeff Pack, senior manager of Remote Systems Management for Stratapult, a long-time strategic Sybase iAnywhere partner. "They will now be able to remotely troubleshoot their store point-of-sale systems, enabling better cashier support which ultimately improves the customer experience."
RemoteWare 4.3 introduces new architecture that provides greater efficiency and reliability for Sybase iAnywhere customers, particularly for high transaction volumes over fast networks. In addition, this version incorporates a roll-up of hot fixes since the 4.2 release. Significant new features are detailed below:
New Remote Control Solution
Real-time remote control capability for Windows(R)-based PCs and Point of Sale devices expands the existing management capabilities of RemoteWare. Complimenting RemoteWare's robust, proactive device management model, Remote Control offers the option to interactively train end users on new applications or troubleshoot specific devices. Users can connect to their devices via TCP/IP or dial networks. All communications between the administrator console and frontline client machines are secured using powerful AES encryption. Administrators can also select from a variety of configuration options that will optimize sessions for best efficiency and security in their network environment. With RemoteWare Remote Control, frontline users always have ready access to both training and resolution of critical issues to help them remain productive.
New Architecture
RemoteWare 4.3 introduces a new method for storing and sharing real-time session control data that significantly improves stability for high transaction volume customers who poll thousands of locations. With 4.3, RemoteWare's powerful and flexible Scheduler now maintains active session control data in a SQL database instead of in indexed files.
RemoteWare 4.3 allows administrators to easily create work objects to automate critical retail processes such as collecting daily sales and weekly timesheet data, distributing price file updates, or applying system patches. For example, administrators can easily assign work objects to the appropriate clients and then schedule the sessions to run based on a variety of criteria including day of week, calendar or tied to the existing end of day process. Once created, RemoteWare uses the Scheduler to manage session schedules and execute sessions at the scheduled time. Scheduler matches sessions to available resources, maintains the queues to minimize polling time, and provides information about which objects will execute when the session runs.
Hot Fix Roll-up
Version 4.3 includes a roll-up of hot fixes introduced since release 4.2. Important hot fixes resolve async inbound errors, server stability under heavy load, IBM 4690 client issues and multicast errors.
Availability
RemoteWare 4.3 is now generally available. To sign up for a Webcast demonstration of the new version on Tuesday, February 6 at 10:00 A.M. or 2:00 P.M. EST, please register at: www.ianywhere.com/remoteware_43 . Additional information can be found at www.ianywhere.com/products/remote_ware.html or call 1-800-801-2069.
About Sybase iAnywhere
Sybase iAnywhere enables success at the front lines of business. The company holds worldwide market leadership positions in mobile and embedded databases, mobile management and security, mobile middleware and synchronization, and Bluetooth(R) and infrared protocol technologies. Tens of millions of mobile devices and over 20,000 customers and partners rely on the company's "Always Available" technologies, including SQL Anywhere, Afaria and OneBridge. iAnywhere is a subsidiary of Sybase, Inc. (NYSE:SY).
NOTE: Sybase, iAnywhere, iAnywhere Solutions, SQL Anywhere, OneBridge, RemoteWare and Afaria are trademarks, registered trademarks or service marks of Sybase, Inc. or its subsidiaries. (R) indicates registration in the United States of America. The Bluetooth trademark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by iAnywhere is under license. All other company and product names mentioned may be trademarks of the respective companies with which they are associated.
Crystal King
Sybase iAnywhere
(978) 287-1524
crystal.king@ianywhere.com
Scott Malinowski
Citigate Cunningham
(617) 374-4223
smalinowski@cunningham.com
