Professional Services from Matrox Imaging Include Personalized Technical Assistance and Training

Press Release Summary:

Matrox Imaging’s Professional Services assist customer with best methods, practices, and guide them through their vision project development. The services offered are personalized remote or in-person training, assessment of application or project feasibility, illumination, image acquisition, and vision algorithms. They optimize or troubleshoot user applications and projects. The professional services focus on helping customer to save development time and deploy solutions.


Original Press Release:

Matrox Imaging Now Offering Professional Services to Assist with Project Development

Personalized technical assistance and training to help customers develop applications quickly and save valuable development time

MONTREAL, Quebec, 23 October 2018 — Matrox® Imaging is pleased to announce their new Matrox Professional Services offering. Backed by Matrox Applications Engineers and the Matrox Vision Squad—a team of high-level vision professionals—Matrox Professional Services offer in-depth support to customers, helping to recommend best methods and practices, and guide customers through their vision project development. These services aim to help customers save valuable development time and deploy solutions more quickly.

A short Q&A video helps outline these Matrox Professional Services in greater detail. 

Proactive, planned, personalized and purchased
Matrox Professional Services comprise a full range of expert-driven technical support, including:

  • Personalized remote or in-person training at Matrox Imaging headquarters or customer site
  • Assessing application or project feasibility, including illumination, image acquisition, and vision algorithms
  • Demonstrating and/or prototyping applications and projects
  • Optimizing and/or troubleshooting user applications and projects, including remote debugging
  • Video and camera interfacing

With a dedicated Vision Lab—equipped with state-of-the-art lighting, image capture, and computational tools—as well as an Online Technical Services facility featuring video conferencing stations that allow support staff to interface easily and directly with customers, Matrox Professional Services is poised to provide even greater assistance to Matrox Imaging’s valued customer base. 

“Our team of engineers, programmers, and technicians are here to deliver a depth of expertise and experience that customers might not otherwise have access to,” says Robert Rochon, applications engineering manager, Matrox Imaging. “With these proactive offerings, customers can seek out the type of support needed, from a simple remote demonstration to comprehensive assessment of their project’s feasibility, and be guided through their unique situation by an experienced vision professional.”

Availability
Matrox Professional Services are now available for purchase. For information on pricing and scheduling, contact a Matrox Imaging sales representative.

About Matrox Imaging
Matrox Imaging is an established and trusted supplier to top OEMs and integrators involved in machine vision, image analysis, and medical imaging industries. The components consist of smart cameras, vision controllers, I/O cards, and frame grabbers, all designed to provide optimum price-performance within a common software environment. For more information, visit www.matrox.com/imaging.

Matrox Media Relations:
Tel: +1 (514) 822-6000
Email: pr@matrox.com
Website: www.matrox.com/imaging

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