Printek Expands Warranty Service Program to International Resellers


October 29, 2008, Benton Harbor, MI USA - Printek, Inc., a leading provider of innovative and reliable business printing solutions, announced the expansion of the PrintekMobile Service Warranty Provider Program for International Printek Resellers. All Printek International Resellers will have the opportunity to sign-up for the flexible, easy-to-use PrintekMobile International Warranty Service Provider Program. By becoming a local service provider, International Resellers can increase their customer's satisfaction and expand their PrintekMobile sales margin.

PrintekMobile offers two warranty service programs to International customers: the standard one-year warranty and the extended Printek P3 three-year total warranty. The standard one-year mobile printer warranty covers the entire printer - case, battery, and printhead. This is an advantage over most other manufacturers, whose warranties are limited to 90-days on the battery and 6-months on the printhead. The PrintekMobile Extended P3 Warranty Program extends the standard one-year warranty to a total warranty of three years (the battery and printhead are warrantied for first year only). Service under this warranty period allows International Customers to return printers to their local authorized Printek Warranty Service Provider for service. All covered repairs during the warranty period are free of cost to the customer (incoming shipping costs are the responsibility of the customer).

When Printek Resellers sell the P3 extended warranty during the original printer purchase, they will receive an additional discount from the list price of the P3 service. The P3 extended warranty can also be purchased at any time during the initial one-year warranty period for standard P3 program list pricing, provided the printer is in working order at the time the warranty service is purchased.

The benefits of service contracts are compelling. Maintaining equipment in top working order is a business asset - as essential as any other investment you make in your operations. Service contracts can extend the life of capital equipment. Well-maintained equipment lasts longer, requires less downtime to repair, and is more reliable. Regular service can also help customers plan for technology upgrades and replacements, avoid mistakes and duplication of efforts, and accelerate the adoption of new technology. With a service agreement customers know their maintenance and service costs and can budget accordingly. When repairs are covered by a service contract, customers are less likely to postpone service on non-critical problems - thereby fostering top performance.

Printek will train International Resellers that offer the Printek Warranty Service Provider Programs to become certified in-house technical experts. To learn more about the PrintekMobile Warranty Programs, please call 269-925-3200 or email sales@printek.com.

To Become An Authorized PrintekMobile International Mobile Warranty Service Provider contact Printek by calling 269-925-3200 or email service@printek.com. Printek will send you a Warranty Service Provider agreement. Sign and return the agreement. Purchase initial spare parts based on Printek recommended spares listing (initial spares parts shipping to be paid by reseller). Printek will provide the reseller with a warranty service launch kit. Printek sends replacement parts under warranty via standard shipping, at Printek expense. Expedited shipping can be utilized at reseller expense. Resellers must complete a warranty repair request at www.ppz.printek.com, to receive $45 per printer warranty service reimbursement. Technical support is available to our International Service Providers, for no additional charge, by calling 269-925-3200 or email to techsupport@printek.com.

About PrintekMobile

As a global leader in business printers - both ruggedized mobile and high-speed, multi-part form dot matrix, the name Printek has been synonymous with innovative business printing for almost 30 years. Printek supplies superior printing solutions to a variety of Fortune 500's, SMB's, and government agencies, worldwide.

All PrintekMobile printers are designed to withstand challenging work environments. All Printek printers are made in the USA and are backed by unparalleled support and comprehensive warranties. PrintekMobile offers direct thermal printers designed for field service, route accounting, manufacturing, retail, transportation, public safety, hospitality, warehousing and distribution applications. They print invoices, forms, receipts, tickets, labels and other documents used in mobile solutions worldwide.

PrintekMobile printers also come with superior customer support - before and after purchase. The technical sales and support staff work directly with system integrators, software developers, mobile hardware manufacturers, VARs, and wireless service providers to develop cost-effective, innovative mobile solutions using the latest technologies.

Information about Printek's mobile printing products is available at www.printek.com.

Contact:

Cori Hatheway, Marketing Manager
Telephone: 269-925-3200, ext. 257
Email: chatheway@printek.com
www.printek.com
www.printekmobile.com

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