Printek Expands PrintekMobile Warranty Service Programs
September 17, 2008 Benton Harbor, MI USA - Printek, Inc., a leading provider of innovative and reliable business printing solutions, announced today the expansion of the PrintekMobile Warranty Service Program with the addition of its one business day advanced warranty exchange program, Mobile Printer Exchange Program (MPEP).
Printek is already recognized as having the most comprehensive standard warranty in the mobile printer industry. Printek's standard one-year mobile thermal printer warranty covers the entire printer - case, battery, and printhead. This is an advantage over most other manufacturers, whose warranties are limited to 90-days on the battery and 6-months on the printhead. With Printek, all covered repairs during the warranty period are free of cost to the customer.
The Printek Mobile Printer Exchange Program (MPEP) guarantees that a PrintekMobile replacement printer will arrive at your site within one business day of notification (U.S. only). After receiving your replacement unit, simply place the original unit in the shipping carton your replacement printer arrived in and return it - prepaid freight and insured - to Printek within 10 days. And, as a special promotion, if you purchase a Mobile Printer Exchange Program (MPEP) annual service contract within 90 days of purchasing a Printek printer, Printek will extend the contract period for an additional year, two years total, at 50% off the regular Mobile Printer Exchange Program (MPEP) annual rate.
Another warranty offering is the PrintekMobile Extended P3 Warranty Program, which extends the standard one-year warranty to a total warranty of three years, excluding the battery and printhead, which are warrantied for the first year only. Service under this warranty period is as follows;
o for international customers, return to your local Printek authorized warranty service provider
o for our customers in the United States, return to Printek's factory depot in Michigan
And, as with MPEP, value pricing is offered for P3 when purchased at the same time as your printer. Both the standard warranty and the extended P3 three-year warranty program are available to all domestic and international customers. The Mobile Printer Exchange Program (MPEP) program is only available in the United States.
The benefits of service contracts are compelling. Maintaining equipment in top working order is a business asset - as essential as any other investment you make in your operations. Service contracts can extend the life of capital equipment. Well-maintained equipment lasts longer, requires less downtime to repair, and is more reliable. Regular service can also help you plan better for technology upgrades and replacements, avoid mistakes and duplication of efforts, and accelerate the adoption of new technology. With a service agreement, you know your costs and can budget accordingly. With repairs covered by a service contract, you are less likely to postpone service on non-critical problems - thereby fostering top performance.
With trained and certified customer service engineers and extensive in-house technical expertise, Printek knows what it takes to keep your mobile business running smoothly. Our customers gain peace of mind from the confidence of dealing with a proven, reliable, and responsive organization.
To learn more about the PrintekMobile Warranty Programs, please call 269-925-3200 or email sales@printek.com.
About PrintekMobile
The name Printek has been synonymous with innovative business printing for almost 30 years. Printek has supplied superior printing solutions to a variety of Fortune 500's, SMB's, and government agencies, worldwide. The PrintekMobile Group of Printek, Inc. is enjoying ever-growing success in the mobile printing marketplace.
All PrintekMobile printers are designed to withstand challenging work environments. All Printek printers are made in the USA and are backed by unparalleled support and comprehensive warranties. PrintekMobile offers direct thermal printers designed for field service, route accounting, manufacturing, retail, transportation, public safety, hospitality, warehousing and distribution applications. They print invoices, forms, receipts, tickets, labels and other documents used in mobile solutions worldwide.
PrintekMobile printers also come with unparalleled customer support- before and after purchase. The technical sales and support staff work directly with system integrators, software developers, mobile hardware manufacturers, VARs, and wireless service providers to develop cost-effective, innovative mobile solutions using the latest technologies. Information about Printek's mobile printing products is available at www.printek.com.
Contact: Cori Hatheway, Marketing Manager
Telephone: 269-925-3200, ext. 257
Email: chatheway@printek.com
www.printek.com
www.printekmobile.com
