Predictive Dialer suits small to medium-sized call centers.
Press Release Summary:
SpitFire modular, plug-n-play system functions as both outbound and inbound system, runs on T1 or analog lines, and does not require PBX system or separate server. Real-time Do Not Call list management automatically removes restricted numbers without manually updating. SpitFire automatically tracks multiple events as it dials, including number of agents available, average talk time, and dialing time. It predicts when to call and how many calls to make.
Original Press Release:
OPC Marketing Announced the Launch of Its SpitFire Predictive Dialer
April 29, 2003. DALLAS, TX. -- OPC Marketing (www.opc-marketing.com) announced the launch of its SpitFire Predictive Dialer, the first truly affordable predictive dialer designed for small- to medium-sized call centers and telemarketing firms.
Priced at less than half the cost of similar predictive dialers, the SpitFire system is also a modular, plug-n-play system that installs easily and allows call centers to start with a basic configuration, then add seats as necessary. Functioning as both an outbound and inbound system, SpitFire runs on T1 or analog lines and doesn't require a PBX system or separate database server. In addition, by using Dialogic cards to transfer calls, it eliminates the need for additional boards or 3-way calling, thereby lessening dropped or lost calls by reducing transfer time without clicks or silences.
SpitFire features real-time Do Not Call list management in which all restricted numbers are removed immediately and automatically without manually updating. Requests for federally-mandated Do Not Call Policies are also fulfilled automatically.
Easy-to-read displays at the Manager Station show both agent and line activity, with real-time session, line, and agent statistics. SpitFire allows managers complete control of agent activity, as well as the ability to record, monitor and coach in real time. Managers can also select scripts and databases on the fly, and by using IP addresses to interface with agents, SpitFire allows customized scripting for each agent or campaign using HTML formats. Full contact info is also transferred to each agent directly from the database, which easily imports from almost any contact management system using ASCII comma-delimited text and CSV files. Agents can also keep detailed contact info with easy-to-use "Notes" fields.
Schedule sessions easily, adjust agent to line ratios, sensitivity and dispositions right on the server. And a robust, built-in ReportMaker and ScriptMaker also gives the added benefit of customized reports and scripting.
SpitFire Predictive dialing can increase agent productivity by 150% to 400% by placing calls on behalf of agents and then routing the "live" answered calls directly to them. It automatically tracks multiple events as it dials, including number of agents available, average talk time, dialing time, and more. Then it "predicts" when to call and how many calls to make, recognizes and disposes of answering machines, disconnected numbers, and busies, and immediately transfers the live calls, thereby eliminating dropped calls and delivering live prospects to agents more efficiently.
OPC Marketing has become well-known in the telemarketing industry for its SpitFire software and systems operating in thousands of call centers over the last 8 years. OPC Marketing is owned and operated by Michael Henochowicz, the co-founder of CompUSA, the largest computer superstore chain in the world. OPC Marketing maintains its position as the leading full-service automated marketing, broadcasting telephony provider by offering a complete selection of call center and telemarketing systems and services including in-house scripting and recording, database services, co-location and long distance services, PBX systems and accessories.
For more information, call toll-free 800-859-5924 or visit www.opc-marketing.com.
