PC Support Tool resolves remote support issues online.
Press Release Summary:
NetSupport 24-7 Web-based live chat and remote PC support tool allows help desk professionals to offer live assistance on demand with no software pre-installation or upfront licensing plans. Tool features Automatic Proxy support for both operator and client components, Remote Registry Editor, Remote Command Prompt, Configurable Operator Rights, and Automatic Customer Identifier. Software supports Win 95, 98, ME, NT4, 2000, 2003, and XP, utilizing http communications.
Original Press Release:
Product Update: NetSupport 24-7 Instant Live Chat and PC Remote Control
ALPHARETTA, GA -- February 21, 2006 -- NetSupport, Inc. announces NetSupport 24-7, a web-based live chat and remote PC support tool. NetSupport 24-7 is designed to help IT professionals easily resolve remote support issues over the web. With NetSupport 24-7, help desk professionals can offer live assistance on demand anywhere in the world with no software pre-installation or complicated upfront licensing plans. Help desk support staff can handle more incidents more quickly -- reducing phone-assisted or on-site support costs while ensuring high service levels.
New features include:
o Automatic Proxy Support - NetSupport 24-7 automatically checks if a Proxy server is being utilized and configures the chat session to ensure remote support is available. Proxy support is now available in both the Operator and Client components.
o Remote Registry Editor - Connect to a remote PC and review or edit its registry settings without the need to navigate its screen.
o Remote Command Prompt - Connect to a remote PC and open a remote Command Prompt on the operator PC to view directory structures and to perform low level functions without the need to remote control the end user PC.
o Configurable Operator Rights - Control which features are available for use by each defined Operator
o Automatic Customer Identifier - NetSupport 24-7 will identify the location of any customer, detailing either Country or City information and where available, the name of the company their IP address is registered to.
NetSupport 24-7 provides a secure on-demand solution combining high-speed PC remote control with real time hardware and software inventory, file transfer, screen annotation, full text and audio chat/messaging facilities, chat history, and the ability to push Web pages and remotely launch applications. NetSupport 24-7 initially offers support to Win 95, 98, ME, NT4, 2000, 2003, and XP, utilizing http communications to allow secure connections between the operator and end user, even if both are resident behind a firewall. All communication is encrypted, ranging from 56bit DES to 256bit AES levels. As an Internet-based solution, any connection from a 128k ISDN, ADSL, DSL, or cable through to a LAN connection can be utilized. NetSupport 24-7 currently supports 29 languages.
About NetSupport
NetSupport, Inc. is a member of the NetSupport Group of Companies, headquartered in The UK. Specializing in the development of commercial software packages to manage and support Local and Wide Area Computer Networks, NetSupport's products are utilized on more than 7 million desktops throughout 50 territories. Its award winning software products include NetSupport Manager PC remote control, NetSupport DNA IT asset management, NetSupport DNA web-based help desk, NetSupport 24-7 on-demand remote support and chat, and NetSupport School computer lab instruction and monitoring software. For more product information and a free 14 day trial, call 1-888-665-0808 or visit netsupport247.com
SOURCE NetSupport, Inc., Jenni Hilton
Web Site: netsupport247.com
770-205-4456
