Password Reset Solution offers voice-powered functionality.
Share:
Press Release Summary:
Released on Microsoft Speech Server (MSS) 2004 R2 platform, Password Reset(TM) securely automates process of resetting forgotten or expired passwords with support for biometric voice verification. Single-day software installation supports out-of-the-box password policy management with Active Directory, eDirectory, and other LDAP compliant systems. Software is built on threat model that eliminates up to 40 known password security vulnerabilities.
Original Press Release:
Gold Systems Releases Speech-Powered Password Reset Solution
24x7 Password Reset Automation Improves Security and Productivity While Delivering Cost Savings Using Proven Telephony Solution
BOULDER, Colo., Aug. 1 -- Gold Systems, a developer of voice-powered software applications for Global 1000 companies, today announced the general availability of Gold Systems' Password Reset(TM). The product securely automates the process of resetting a forgotten or expired password. The first release of the product will run exclusively on the Microsoft Speech Server (MSS) 2004 R2 platform and supports biometric voice verification.
Manual password resets cost large enterprises hundreds of thousands of dollars annually, not including lost employee productivity. Gartner Group estimates that 25 percent of all calls to a help desk are password related and a typical help desk password reset call costs companies $10 to $31 each. Automating this business process with Gold Systems' Password Reset can save companies with 1,000 or more employees an average of $30 per password reset call.
Besides costs savings, speech automation relieves overburdened help desk professionals of tedious tasks without sacrificing security. Users benefit from enhanced productivity since they spend less time being "locked out" of critical business systems. Now they just use their telephone to reset locked or expired passwords without delay.
"Password reset is a great example of how companies are using speech recognition to improve productivity. This product provides a host of benefits to our customers including the ease of installation and low platform costs," said Herb Morreale, chief technology officer for Gold Systems.
In addition to cost savings, Gold Systems' Password Reset solution provides enhanced security over other password management systems. The product was built on a proprietary "threat model" that seeks to eliminate up to 40 known password security vulnerabilities. This threat model was third-party certified with leading security vendors Microsoft and Applied Trust Engineering. With the optional Speaker Verification Module, Gold Systems' Password Reset solution offers biometric (voice-print) technology for an extra layer of security for company's who require it.
"Password security is a major problem for many companies. It's challenging to enforce strict password management without causing inconvenience for users and system administrators. Gold Systems' Password Reset product gives security conscious companies an innovative security tool that will appeal to both users and security professionals," said Trent Hein, chief executive officer of Applied Trust Engineering, a national security firm.
In June Gold Systems' Password Reset was awarded an ISV certification from Microsoft. The product is a one-day software installation that supports out-of-the-box password policy management with Active Directory, eDirectory and other LDAP compliant systems. Future plans include support for other leading applications like Peoplesoft, SAP, Oracle, Siebel.
"Part of Microsoft's strategy for Speech Server involves working closely with our business partners who add value to our platform and to our customers by developing easy-to-use, affordable speech applications," said Rich Bray, general manager of the Speech Server group at Microsoft. "Gold Systems' Password Reset solution is a great example of how enterprise companies are extending the value of speech to other key areas of their business outside the traditional call center."
For more information about Gold Systems' Password Reset visit www.goldsys.com. To access a Password Reset demonstration call 866-212-4254, say "Password Reset" and follow the prompts.
About Gold Systems
Gold Systems' self-service IVR, speech recognition and text-to-speech solutions allow businesses to improve profitability while providing customers with a service they love to use. With its award winning products and services, Gold Systems helps the Global 1000 identify where efficiency can be improved with voice-driven solutions. Gold Systems has positively impacted bottom line results for companies throughout the world in the financial, insurance, healthcare, retail and utility industries since 1991. More information about Gold Systems can be found at www.goldsys.com or by calling 303-447-2774.
Web site: www.goldsys.com/
