Owens Corning HOMExperts® Life of the Home® Suite of Services Now Available to Builders in Charlotte, Dallas and Orlando
Dramatic Impact on Builders' J.D. Power and Associates Ratings Underscores Growing Need for Full-Service Customer Care Locations
SAN FRANCISCO, June 21 / Owens Corning (BULLETIN BOARD: OWENQ) , a leading provider of builder services, today announced at the Pacific Coast Builders Conference that, due to the overwhelming demand for its HOMExperts® Life of the Home® builder services, it is expanding into increasingly competitive markets through the addition of HOMExperts® customer care locations in Dallas, Orlando and Charlotte. Offering the full suite of Owens Corning HOMExperts® Life of the Home® builder services means that area single- and multi-family homebuilders will now have access to programs designed to increase customer satisfaction and positively impact their J.D. Power and Associates scores.
"Due to the proven success our builder partners have experienced through the available HOMExperts® services, expanding into new markets to positively impact a wider range of customers was the next logical step," said Mike Giosso, vice president and general manager, Owens Corning HOMExperts®. "For builders in active housing markets like Dallas, Orlando and Charlotte, the quality of the finished product is not enough to set builders apart. From pre-closing walk through to proactive, ongoing maintenance, builders in these key markets will now be able to take advantage of the Life of the Home® suite of service solutions and provide potential customers with an option in a class of its own."
According to the 2005 J.D. Power and Associates New Home Builder Customer Satisfaction Study, the most important of ten drivers of customer satisfaction are customer service and home readiness -- two of the four areas addressed by HOMExperts® Life of the Home® suite of services. The entire suite of available Life of the Home® service solutions includes:
o Builder Production -- A partnership between HOMExperts®
professionals and the builder designed to reduce cycle time and create more consistent work flow during the construction phase. Available to assist with an open-scope of handyman work, the HOMExperts® Production Team is commonly utilized for the installation of flooring, carpeting and cabinets as well as smaller design features such as doors, handles and knobs.
o Home Readiness Service -- Provides builders with a comprehensive
walk-through service whereby experts work with the builder to identify areas of a newly-built home that require service, cleaning, fixing or improvement before the final closing with the homeowner.
o Move-In Service -- Offers uniformed technicians to assist with a range of tasks from hanging art, installing ceiling fans, breaking down boxes and assembling furniture.
o Proactive Maintenance Service -- Designed to be a long-term customer care program whereby HOMExperts® team members conduct regularly required maintenance checks and educate homeowners about proper home care. Areas covered include: home safety, appliances, plumbing, heating and cooling, interior, windows and doors, exterior finishes, gutters and roofs.
o Concierge Service -- A 24 hour-a-day, seven day-per-week service
offering homeowner assistance via the phone, Internet or e-mail.
Concierge professionals can help with access to home services,
everyday tasks such as housekeeping, lawn care or dry cleaning,
information and recommendations on restaurants, theater, other
entertainment or travel.
o Warranty Service -- A reactive service available to builders and their new owners through the warranty period of the home. The HOMExperts® Warranty Service team and builder establish a scope of covered work, expediting response time to customer warranty issues and increasing customer satisfaction.
Owens Corning HOMExperts® currently operates in 26 cities nationwide. Builders interested in learning more about Owens Corning HOMExperts® services may visit www.lifeofthehome.com/ or call 1-800-GETPINK or for additional information and availability.
About Owens Corning
Owens Corning is a world leader in building materials systems and composite solutions. A Fortune 500 company for more than 50 years, Owens Corning people redefine what is possible each day to deliver high-quality products and services ranging from insulation, roofing, siding and manufactured stone veneer to glass composite materials used in transportation, electronic, telecommunications and other high-performance applications. Since the company's founding in 1938, Owens Corning has become a market-leading innovator of glass fiber technology with sales of $6.3 billion in 2005 and 20,000 employees in 25 countries. Additional information is available at www.owenscorning.com/ .
Source: Owens Corning
CONTACT: Kerry Desberg of Owens Corning, +1-419-248-5939, or
kerry.desberg@owenscorning.com ; or Chris Grams of GolinHarris,
+1-312-729-4364, or cgrams@golinharris.com
Web site: www.lifeofthehome.com/
http://www.owenscorning.com/
