Open Text Extends Enterprise Records Management with Controls for Instant Messaging Conversations
Partnership with FaceTime Ensures Visibility and Control Over Real-Time Communications
ARMA 2007, Baltimore, Oct. 8 -- Open Text(TM) Corporation (NASDAQ:OTEX)(NASDAQ:TSX:)(NASDAQ:OTC), the largest independent provider of enterprise content management (ECM) software and solutions, extended its lead in records management today with new offerings designed to help organizations better manage content created in real-time communications applications such as instant messaging (IM) as well as incorporate the content into records management and compliance initiatives. Offered in partnership with FaceTime Communications, these solutions broaden Open Text offerings for enterprise records management to encompass all types of electronic communication.
Companies in all industries, as well as government agencies, are faced with the daunting task of monitoring and managing legal and compliance risks associated with rapidly proliferating forms of electronic communications that now include corporate intranet-based email, Internet email systems such as Hotmail, various forms of Web-based communications, such as IM and Skype, as well as Web 2.0 social networking sites such as MySpace, blogs and Twitter. Most organizations are still working through the best way to balance the productivity benefits of social networks and instant messaging with the potential for risk to the enterprise. IM conversations can be subject to discovery just like business documents and therefore must be managed throughout their lifecycle. Open Text and FaceTime have released a podcast (http://podcast.opentext.com/public/channel/rss/ot-ecm-news/item/12-ECM08PodcastFaceTime1.mp3) that explores these challenges companies face.
Open Text and FaceTime provide organizations with the ability to manage electronic communications currently in use and new forms that are likely to emerge in the coming years. With FaceTime, enterprises gain a powerful tool for securing, managing and monitoring public IM and enterprise IM such as Microsoft Live Communications Server (LCS) and IBM Lotus Sametime, as well as protecting against other greynets that can potentially open the door to hackers and malware. This capability, integrated with Open Text's Livelink ECM, allows customers to selectively retain, archive and destroy IM conversations in order to meet compliance and eDiscovery requirements.
"Open Text is once again leading the market in innovation. In partnership with FaceTime, we can now enable customers to enforce a consistent, centralized policy across all environments including IM and email," said Peter Lipps, Vice President & General Manager, Enterprise Records Management Business at Open Text. "This helps companies minimize the cost and complexity of storing electronic content for legal and business purposes and offers the protection necessary for favorable outcomes in the event of litigation or audits."
FaceTime commands the longest track record of any vendor in the IM and greynet security market and, according to industry analyst International Data Corp., has led the IM management vendor segment in market share in each of the past three years. The company has more than 900 customers (including nine of the top 10 U.S. banks) spanning nearly 2.5 million seats.
"End users continue to take business communications into their own hands, downloading and using real-time collaborative applications often without a complete understanding of the risks," said Frank Cabri, Vice President of Marketing and Product Management for FaceTime. "The challenge is finding the right balance between enabling employee use of these applications while minimizing risk to the enterprise. This is best achieved in the context of broader enterprise compliance and security initiatives. We believe our collaboration with Open Text gives us the ability to deliver on that promise."
Records Management Leadership
Open Text is a worldwide leader in records management, furthering its position this year with a range of new solutions that allow companies to extend records management practices across content types stored in multiple systems. In April, Open Text became the first ECM vendor to offer an SAP-endorsed business solution for records management (http://www.opentext.com/news/pr.html?id=1872). The solution is the only one available that lets customers apply records management rules to content in SAP applications. Open Text was also first-to-market with a records management solution for Microsoft Office SharePoint Server 2007 earlier this year (http://www.opentext.com/news/pr.html?id=1835).
Open Text's records management solutions are certified as compliant with the U.S. Department of Defense 5015.2-STD, a key standard for records management software used in corporations and governments. Open Text's solutions are also certified under the United Kingdom's TNA regulations and Australia's VERS regulations.
Open Text was named a leader in "Forrester Wave(TM): Records Management, Q1 2007," published on March 14, 2007, and authored by Barry Murphy with Connie Moore. The company's solution was one of only three named leaders out of 12 solutions included in the study. Open Text also received a "strong positive" rating in Gartner Inc.'s January 30, 2007 report titled: "MarketScope for Records Management, 2007(x)" authored by research vice president, Kenneth Chin. Open Text's strong positive rating was the highest possible rating in the report, which covered solutions from 11 software companies.
Open Text will be exhibiting at booth #927 at ARMA International's 52nd Annual Conference & Expo to be held October 7 - 10 in Baltimore, MD. For more information about ARMA International's Annual Conference, please visit: http://www.arma.org/conference/index.cfm.
For more information about the combined strengths of Open Text and FaceTime, go to: www.opentext.com/2/sol-products/sol-pro-email/pro-ll-instantmessaging-facetime.htm
To learn more about Open Text's industry leading records management solutions go to: www.opentext.com/2/sol-products/sol-pro-records-management.htm.
About FaceTime Communications
FaceTime Communications enables the safe and productive use of instant messaging, Web usage and Unified Communications platforms. Ranked number one by IDC for four consecutive years, FaceTime's award-winning solutions are used by more than 900 customers - including nine of the 10 largest U.S. banks - for security, management and compliance of real-time communications. FaceTime supports or has strategic partnerships with all leading public and enterprise IM network providers, including AOL, Google, Microsoft, Yahoo!, Skype, IBM, Reuters, and Jabber. FaceTime is headquartered in Belmont, California. For more information visit www.facetime.com/ or call 888-349-FACE.
About Open Text
Open Text(TM) is the world's largest independent provider of Enterprise Content Management software. The company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about Open Text, visit www.opentext.com.
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Source: Open Text Corporation
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