OnBase Mobile Empowers Insurance Personnel in the Field
Field staff can now use Hyland Software's mobile ECM solution to capture information and manage processes from anywhere, anytime
CLEVELAND - Insurers can now take advantage of the capabilities of OnBase, Hyland Software's enterprise content management (ECM) software suite, using mobile devices. With instant access to information, on or offline, OnBase Mobile empowers field agents to manage business processes from anywhere, removing decision-making bottlenecks in the field.
"As insurance organizations continue to enhance their service to their customers through interactions in the field, the ability to access and collect information in real-time is critical," said Ed McQuiston, Hyland's insurance solutions and alliances manager. "OnBase Mobile extends the capabilities of OnBase to mobile devices, offering field personnel the ability to both collect and access information in real time from mobile phones or tablets, anywhere, anytime whether online or offline, improving service and turnaround times for their customers."
The OnBase Mobile solution empowers field personnel to both capture and access a variety of information while in the field. Supporting documentation, photos, videos, voice recordings, diagrams or signed documents may be uploaded into OnBase and accessed from any mobile device, be it an iPad, iPhone, Android device, Windows phone or a tablet.
"In the insurance marketplace, speed to market and fast, responsive customer service are two crucial differentiators. OnBase Mobile helps insurers increase both," McQuiston continued. "With OnBase Mobile, capturing information in the field reduces turnaround times, enabling information to be more quickly available to underwriters for decisions and allowing adjusters to resolve claims faster. There's no need to wait."
OnBase Mobile solution delivers more accurate results a shorter amount of time:
- Instant access to forms, reports, photos, loss notices or documents
speeds up decision making
- Physical claim files no longer need routed to offices, eliminating any
risk of loss or damage
- Capture electronic signatures, complete complex forms, and create
diagrams while in the field
- Ability to work offline reduces dependency on wireless network access
For more information about Hyland's insurance solutions, visit www.hyland.com/insurance.
About Hyland Software
For more than 20 years, Hyland Software has been dedicated to meeting organizations' needs for document and process management with OnBase, an enterprise content management (ECM) software suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.
Seamless integrations with policy administration, core administration and claims management systems speed processing times across the entire insurance lifecycle from underwriting to policy services to claims, which increases customer service. Using OnBase, insurers are able to increase profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about Hyland Software's solutions for the insurance industry, please visit www.hyland.com/insurance.
Media contact:
Megan Klingshirn
(440) 788-4988
megan.klingshirn@hyland.com
SOURCE
Hyland Software
Web Site: www.hyland.com
