On-Demand Video Attendant links users with expertise.
Share:
Press Release Summary:
Video Auto Attendant provides video greeting with routing options, acting in place of automated receptionist, or graphical cues to direct customers to appropriate live agent. Users can leave visually recorded voice messages, and system also features Video on Hold to present streaming video with live events, commercials, product specials, or user tutorials. Product is suited for companies that need ability to have face-to-face conversations even though they are geographically distributed.
Original Press Release:
Alteva Announces Video Auto Attendant
On Demand Video Capabilities Offer Comprehensive User Experience
PHILADELPHIA, PA - Alteva, a Unified Communications (UC) solution provider headquartered in Philadelphia, today announced the availability of the industry's first on demand video auto attendant. As the IP communications industry continues to expand, a significant portion of end users are seeking ways to integrate video capabilities into their business. By interacting with Alteva's Video Auto Attendant, customers will experience a video greeting with routing options, acting in place of an automated receptionist, giving the user on demand video access to the highest levels of expertise even though they might not exist at that specific location.
Instead of being presented with an audio only auto attendant -- "Press 1 for Sales, 2 for Service, etc." -- users with a video endpoint dial into Alteva's network and are presented with a video stream rather than an audio stream. This stream could be a recording of a person reciting those "Press 1" options or it could be much more robust with graphical cues to help customers make a decision that will eventually route them to the appropriately skilled live agent.
"We've been fortunate enough to look at our industry and understand where the innovation needs to be. Customers think video is expensive and a next generation thing, but part of the advancement of Alteva's hosted communications platform is that video is there if you need it at no extra cost," said William Bumbernick, chief innovation officer, Alteva. "That's the benefit of a hosted solution. When new innovations come out, they immediately become part of the product. It's all there and ready to go when the customer is ready to use it."
The video capabilities extend much further. Video Voicemail allows users to leave a visually recorded voice message. In place of 'hold' music, Video on Hold presents the user with streaming video which could include live events, commercials, product specials or even user tutorials. With these capabilities, businesses can leverage customers' time, giving them something of value while they wait, improving efficiency and allowing for a more comprehensive and satisfying user experience. There is also an add-on capability that allows the sharing of documents (graphs, performance reports, etc.) live on that stream, depending on the video endpoints.
Alteva's video auto attendant is most appropriate for highly distributed companies - those needing the ability to have face-to-face conversations even though they are geographically distributed. For example, a financial institution could use the solution to give their local branch customers direct access to specialized and advanced services such as information about mortgage applications, retirement planning or investment accounts that might not be available at that specific branch location. While that particular branch might have some knowledge, the person with the specialized knowledge might exist at another branch location and the video device would connect the customer to the necessary expert on demand.
Alteva plans to evolve the video auto attendant into a web-friendly solution that will allow a user to dial in through a traditional telephone line or mobile device, connect to Alteva's switching service, and use a web application that will stream the videos directly to the user. For more information, contact an Alteva representative at 877-258-3821 or visit www.altevatel.com.
About Alteva:
Alteva, a Unified Communications (UC) solution provider headquartered in Philadelphia, offers the most reliable network, the most responsive and proactive customer service and the best value to its customers. It delivers cloud-based UC solutions including Voice over IP phone systems and service (VoIP PBX), hosted Microsoft Communication Services, fixed mobile convergence, and advanced voice applications for the desktop. Alteva's service requires minimal installation and configuration while eliminating monthly phone and on-premise system maintenance charges, reducing overall communication costs and enabling organizations to improve productivity. By combining Alteva's voice service with Microsoft Communication Services products, including Microsoft Exchange, Office Communication Server (OCS), and SharePoint, Alteva's customers receive a true, high-quality, voice-enabled UC solution that easily integrates with existing business applications. Alteva is North America's largest provider of enterprise hosted VoIP, and provides hosted UC solutions to businesses in all 50 states and four continents. For more information, visit www.altevatel.com or call 1-877-258-3821.
All trademarks are the properties of their respective owners.
