Noble Systems Hosts 2012 Select Noble Users Group Conference to Introduce New Products, Upgrades, and Technology Strategies


Global contact center technology leader announces 11th annual flagship users group event focused on empowering attendees to thrive in a fast-changing competitive landscape

Atlanta, GA - Noble Systems Corporation, a global leader in unified contact center technology solutions, will host its 2012 Users Group Conference next week in Atlanta, Georgia, from May 1 - 3. The theme of this year's event is "Changing the Game," a reference to the impact of cloud-based communications, social media, legislation and globalization on customer contact operations.

"The rules and tools of the contact center are evolving at an astonishing rate," said James K. Noble, President and CEO of Noble Systems. "That's why SNUG is so important. We take this time to truly engage clients and arm them with the knowledge and expertise they need to stay ahead of the curve."

Key product upgrades featured at SNUG 2012 include enhancements to Maestro (Noble Systems' award-winning management portal), Composer (Noble's unified agent desktop), and Harmony (Noble's groundbreaking browser access tool for remote and mobile contact center management). Sessions will also focus on ShiftTrack WFM, the fast-growing workforce management solution, and Enterprise Hosted, a complete contact center solution delivered through the cloud.

The SNUG 2012 conference combines business experts, industry leaders and product specialists to help users optimize their investments in Noble's suite of contact center technology solutions. Attendees will also learn from contact center industry leaders, discuss best practices for contact center operations and network with other users to share ideas. Learn more at http://nobleusersgroup.noblesys.com/SNUG2012.

About Noble Systems®
Noble Systems Corporation is a global provider of unified contact center technology solutions, delivering systems since 1989. Every day, millions of contacts are made by agents at 4,000+ installations worldwide using the Noble platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA) pioneered an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesystems.com.

Noble Systems, Noble, Amcat, Liberation, ShiftTrack and the N-logo are trademarks of Noble Systems Corporation.

For more information on this news release,
or for other company data, please contact
Noble Systems Corporation:

Mr. Lee Allum, VP Marketing

Noble Systems Corporation

1.888.8.NOBLE.8 (1.888.866.2538) x538

lallum@noblesystems.com

Copyright © 2012. All rights reserved. Noble Systems, Noble, Amcat, Liberation, ShiftTrack and the N-logo are trademarks of Noble Systems Corporation. All others are trademarks of their respective companies.

All Topics