(Marietta, OH) New chamber validations performed by Caron validation engineers include a one year warranty, consistent with the chamber.
"Unlike other independent validation companies, we offer a full year warranty on our validations when you purchase them in conjunction with new units," Jim Lang, Service & Quality Manager said. "The validation warranty gives customers peace of mind for the new equipment they purchase. In addition, when a customer purchases extended maintenance with validation and equipment, the validation warranty is extended as well."
Because research, development and manufacturing are highly regulated disciplines, it is vital to provide adequate assurance that critical processes and equipment meet specific standards in the field and function properly within a given application.
"We not only back our equipment with a one year parts and labor warranty, but we further show our confidence by including re-validation, as necessary, in that warranty," Lang said.
Caron provides top quality services to validate equipment for customers so they have proper documentation citing that their equipment will function properly according to IQ, OQ and PQ protocols.
The on-site validation services satisfy FDA guidelines for qualification verification of equipment.
Caron also offers calibration, preventative and extended maintenance and equipment installation services.
Service engineers at Caron are in the field with Caron equipment on a daily basis and provide the most accurate documentation for validation protocols, calibration and installation.
Customer satisfaction is guaranteed with all technical services. The service department is always looking for ways to broaden their top of the line technical service and flexibility customers need. By offering warranted validations, Caron once again gives customers the peace of mind they deserve.
"At Caron, we understand validation and equipment purchases are a major investment," Lang said. "We offer the assurance that should the equipment have a failure that impacts the validation, the chamber will be properly re-qualified after the repair."
Visit www.caronproducts.com/service to learn more.