MARLOW, England - Web services from NetDespatch have been used to integrate PayPoint terminals in local convenience stores with parcel carrier tracking systems to power Collect+, the new parcel returns and collections service.
The seamlessly integrated system is already being used every day by thousands of customers of the UK's leading online and home shopping company, Shop Direct Group, home to brands such as Littlewoods.com, very.co.uk and Woolworths.co.uk.
The NetDespatch platform connects customers dropping returned goods and collecting parcels at their neighbourhood stores including members of symbol groups such as Londis, Spar, Nisa Today's and Best-One, to the powerful NetDespatch Velocity web booking and tracking applications.
Parcel tracking for Returns starts with a scan at the in-store PayPoint terminal and continues through the partner parcel system right back to the goods-in department at the retailer.
Customers of companies such as major catalogue firms can arrange to have their parcels delivered to their local store for collection at any time during store opening hours. There is even a service for individual consumers, who can use the www.collectplus.co.uk website to follow step-by-step instructions to find their nearest Collect+ store, and then choose a Collect+ store for the recipient to collect their parcel. Payment is Collect+ made online using the secure PayPoint.net credit/debit card processing system.
Collect+ stores are almost all open 7 days a week and offer early morning to late evening drop-off, collections and returns services. The combination of the resilient NetDespatch-based web services platform, the convenience of Collect+ stores and the home-delivery expertise of their partner parcel carrier is a recipe for success and is set to revolutionise parcel shipping and return processes throughout the UK.
The NetDespatch Velocity platform links the whole Collect+ system together; XML integration for retailers, web-site booking and label production, credit/debit card payment through PayPoint.net, point of sale integration with PayPoint in-store terminals and systems integration with retailers. The system includes signature capture, and fully detailed tracking of parcels; automatically collating and storing the data and providing an electronic trail for full end-to-end traceability, as well as operational and accounting reports.
Source: NetDespatch Ltd