Motorola's Network and Security Operations Center Maximizes System Uptime and Detects Security Threats
Remote monitoring and diagnostics capabilities serve 600+ private, cellular and wireless broadband customers
SCHAUMBURG, Ill., March 7 // -- Motorola, Inc.
(NYSE: MOT) has expanded the capabilities of its state-of-the-art, centralized
Network Operations Center (NOC) and Security Operations Center (SOC) to offer
managed services such as remote monitoring and diagnostics for private and
public wireless networks, including cellular and wireless broadband systems.
These expanded capabilities ensure continuous performance and stability
monitoring, immediate event detection and troubleshooting, and technical
dispatch services across multiple types of networks.
Historically, Motorola has offered monitoring services for private radio
system customers such as municipalities, enterprises and public safety
agencies. In 2006, Motorola enhanced its monitoring process and implemented a
software solution to manage events for private and public networks, known in
the industry as a correlation engine. This new solution provides end-to-end
service visibility to rapidly expose and resolve network and security issues.
Technologists were required to participate in a six-month training program to
help them become experts in detecting, characterizing and responding to issues
identified by the correlation engine.
"Motorola's Network and Security Monitoring services are backed by a set
of industry standards designed to assure superior service delivery across key
measures in system reliability, routine maintenance, rapid response and
restoration," said David Jones, vice president, Global Services Delivery,
Motorola Networks & Enterprise. "In 2005, Motorola's NOC achieved TL9000
certification to ensure the highest level of quality system management.
Likewise, our SOC is on track to achieve certification by mid-year. Today,
more than 600 global customers benefit from our NOC/SOC operations."
One of those customers is Cobb County Department of Public Safety,
Georgia, which is managed by Tracy Roberts, radio system manager for Cobb
County. Roberts oversees the County's newly installed digital 800 MHz public
safety communications system that serves 2600 county and municipal subscribers
across 345 square miles. Roberts is an advocate of Motorola's real-time
monitoring services for Cobb County's integrated ASTRO trunked voice and data
network.
"Before contracting with Motorola's NOC, we responded to network issues as
they occurred and basically operated in a break-fix mode," said Roberts.
"With real-time monitoring services, potential problems are identified quickly
before they adversely impact the network or the users of the network. It is a
critical management tool that helps maximize system uptime and provides
immediate awareness of network problems enabling managers like me to enhance
our resolution tactics."
Co-housed within its NOC, Motorola offers a best of breed Security
Operations Center, providing 24x7 security monitoring services. Aided by
leading correlation and visualization tools, Motorola's SOC technologists keep
a proactive eye on customers' networks -- as well as Motorola's -- to quickly
detect and characterize suspicious and malicious activity and respond
intelligently. Early detection and rapid characterization are key to
identifying and responding to trouble before users and vital services are
impacted -- critically important to global companies like Motorola.
Motorola manages its own IT security operations in-house, monitoring more
than 69 locations globally. Due to the enormous investment in cost, most
companies don't manage their own security, according to Jones, they outsource
it.
"Our capabilities and expertise demonstrate our ability to scale and
provide high performance monitoring to customers on a global basis," he said.
About Motorola
Motorola is known around the world for innovation and leadership in
wireless and broadband communications. Inspired by our vision of seamless
mobility, the people of Motorola are committed to helping you connect simply
and seamlessly to the people, information and entertainment that you want and
need. We do this by designing and delivering "must have" products, "must do"
experiences and powerful networks -- along with a full complement of support
services. A Fortune 100 company with global presence and impact, Motorola had
sales of US $42.9 billion in 2006. For more information about our company, our
people and our innovations, please visit www.Motorola.com.
MOTOROLA and the stylized M Logo are registered in the US Patent &
Trademark Office. All other product or service names are the property of their
respective owners.
