Management Solution automates software upgrade distribution.
Press Release Summary:
ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application development teams, track location of all software assets, and seamlessly distribute software releases across enterprise. Employees can also request new software, upgrades, and patches.
Original Press Release:
Peregrine Systems(R) Announces End-to-End Change and Release Management Solution
New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution
SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to help organizations automate all processes for managing software changes throughout their global enterprises.
Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can be a time-consuming, complicated task which often requires technical expertise about disparate applications and coordination with multiple vendors. The new Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.
Using this new offering, organizations can synchronize IT and application development teams, track the location of all software assets and seamlessly distribute new software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from development to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.
When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request new software, upgrades and patches. The request will then be routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.
"More than 30 percent of the joint Peregrine and Tivoli customer base is undertaking IT projects to automate their service support and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of our longstanding strategic partners, to create a change and release management solution that will help organizations meet these goals.
Mann continued, "Today, as we announce our new global alliances team and our renewed commitment to our business partners, we're delighted to offer the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of our global customers."
Extensive Peregrine and Tivoli Integration
This new change and release management solution adds to the robust series of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli Business Systems Manager.
Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, handle all trouble tickets and requests for routine services, monitor all open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.
ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially improve its IT support efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the call to the right group, even to the most appropriate person within that group who can resolve the problem quickly."
Hannaford has also embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and reap additional operational benefits. "By incorporating automation, intelligence and two-way communication into our operations, we've been able to move well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.
Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service level management software, which will provide tighter integration with other service level agreement tools to help quantify IT service costs and establish performance benchmarks.
"Peregrine and Tivoli give us a great base to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple support platforms, we have chosen an integrated best-of-class solution that meets all our needs while providing an extensible framework for the future."
About Hannaford Bros. Co.
Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, New Hampshire, Vermont, New York and Massachusetts. Hannaford also provides IT service support to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.
About Peregrine
Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world business problems. These solutions make it possible for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.
Founded in 1981, Peregrine Systems has sustained a rich tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts business from offices in the Americas, Europe, and Asia Pacific. For more information, please visit www.peregrine.com.
Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. All other marks are the property of their respective owners.
