Managed Services Platform offers one-click remote control.
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Press Release Summary:
Used over Internet, OpManager MSP v6.5 provides secure means with which Managed Service Providers (MSPs) can remote control any managed Windows server or desktop. It does not require MSPs to punch holes in customer firewalls, as agents can be pushed right from central interface. While able to keep track of remote control sessions for later reference, solution also offers file and folder monitoring capabilities, GSM modem support, and Google MAP API v2.0 support.
Original Press Release:
AdventNet Adds Remote Control Option to Managed Services Platform
OpManager MSP 6.5 offers one-click, internet-friendly, remote control for managed service providers
PLEASANTON, Calif., July 18 -- AdventNet Inc., the leading provider of affordable network management software, today announced the release of OpManager MSP 6.5, its managed services platform that empowers hundreds of managed service providers worldwide to generate profitable recurring revenue. The new release offers a secure and easy way for MSPs to remote control into any managed Windows server or desktop from the comfort of their home or office or a cafe shop. For more details please visit http://msp.opmanager.com/
"We acquired the remote desktop control capability in order to streamline our technician's efficiency. By eliminating travel time and minimizing response time we will be able to better service our clients' needs. Merasys is committed to providing an excellence in service that exceeds the industries standards. OpManager MSP Remote Desktop Control is another tool in our arsenal to help us achieve that goal," said Doug Mendl, President Merasys Enterprise Solutions; a Nashville, Tennessee based Managed Service Provider who uses OpManager MSP for managing his customers. Merasys has also acquired the integrated helpdesk and asset management capabilities from AdventNet.
The user experience is similar to GoToMyPC(TM) or LogMeIn(TM). It works over internet and doesn't require the MSPs to punch holes in the customer firewalls. The fact that MSPs can push the agents right from the central interface is a great plus. Moreover, when NOC administrators pick an alarm and start troubleshooting, they can remote control into the machine with one click. It also keeps track of the remote control sessions for later reference.
New features offered in OpManager MSP 6.5
-- One-click remote control
-- File and folder monitoring
-- GSM modem support
-- Google MAP API 2.0 support
-- Improved asset management
"Reducing on-site visits helps MSPs to stay profitable in the long run. With this release our customers can do away with RDP, VNC, or other traditional tools and troubleshoot instantly without having to open ports at customer firewall," said Dev Anand, Product Manager for Managed Services Division at AdventNet. "We have a vision to be the unified console for a managed service provider. We have already integrated remote management, hardware software audit, automated patching, network attack detection tools, helpdesk, and remote control into one. We are planning to offer specific tools that address real-life pain points for managed service providers, such as professional services automation, in the coming months," Dev further added.
About AdventNet
AdventNet provides affordable software in the areas of network applications and database tools. With a broad product portfolio and an active customer base ranging from enterprises, equipment vendors and service providers, AdventNet has emerged as a very affordable and high-quality alternative to expensive software that is common in the industry. AdventNet is headquartered in Pleasanton, CA with offices in NJ, NH, India, UK, China and Japan. It has a well-trained partner base around the globe and thousands of customers worldwide. Visit us at http://www.adventnet.com/.
Contact:
Gary Raj, Media Relations
925 965 6272
gary@adventnet.com
