Maintenance Software Company Bucks Trend, Offers Unlimited No-Charge Product Tech Support
VALENCIA, Calif., Jan. 28, 2008 -- In a reversal of what has become the norm, Link it Software Corporation has instituted no-charge 5-hour online interactive training coupled with two hours of live phone tech support and unlimited tech support via EMail for all EZM Web customers.
EZM Web tracks and controls maintenance for any type of equipment and any type of vehicle plus inventory control via the Web. It is accessible from anywhere in the world there is an Internet connection. Link It's maintenance software customers include thousands of users in firms ranging from very small businesses to Fortune 500 companies.
"Software is transforming itself into a service product," Link It President Dr. Gloria McFarland, a Cal Tech PhD, explained. "In developing our user-friendly interface and working with customers, one of the greatest concerns we heard was over the training and support issue. We realized we needed to provide world-class service when providing a world-class product. This entails the recognition that the goal of Web-based software is to have customers using the product on an ongoing basis, not to gouge customers for the training and support they need to utilize it."
"For any company determined to be the industry leader, service is the name of the game," expanded Link It CEO Wayne McFarland. "Therefore, after a year of planning and focus groups, we have launched this complete program for all EZM Web customers to receive, at no charge, 5 hours of interactive online training on how to use every feature, in combination with 2 hours of free, live tech support plus ongoing free Email tech support for as long as EZM Web customers have an active account.
"We have found in working with our customers that this amount of training and support is exactly what is needed for an EZM Web customer to get totally up to speed and to train their staff on how to use our Web-based vehicle and equipment maintenance tracking software. This is really important as the use of EZM Web can drop as much as 10% to 30% of a company's equipment and vehicle maintenance costs from the expense column to the bottom line."
Link It found that another limiting factor for most companies wanting to use Web-based software was cost. EZM Web is full-featured and designed to fit any budget or need.
There are six account types, starting as low as $50 per month, so EZM Web can handle any size company's maintenance tracking needs at an affordable cost.
"The future of software is on the Web. As bandwidth increases all over the world, Web-based software is becoming as common a service as cable television and cell phones."
Dr. McFarland concluded. "For the user, the benefits are huge as long as support services and training are in place and subscription fees are low."
Link It Software Corporation began over a dozen years ago, concentrating on developing economical software for business where only custom, high-ticket applications previously existed. Their products include Job Master Software, for job shops and small- to medium-sized manufactures, EZ Maintenance, a Windows(R) application which schedules and controls maintenance and inventory, and the Web-based maintenance application EZM Web, launched in May of 2006.
Product information can be found at
http://www.linkitsoftware.com or contact:
Wayne D. McFarland
Chief Executive Office
Link It Software Corporation
23542 Lyons Ave., Ste. 200B
Santa Clarita, CA USA 91321
Phone: (818) 574-3970 Ext: 229
Email: wayne@linkitsoftware.com
